Head of Customer Success

Description

• Cross-Functional Collaboration: Work closely with Customer Solutions, Marketing, Sales Operations and partner teams across the wider Bently Systems to ensure alignment, develop sales collateral, and provide market feedback to shape product development, as well as go-to-market strategy.
• Foster a culture of success, collaboration, and continuous professional growth.
• Team Leadership & Development: Recruit, train, coach, and motivate a team of account managing sellers to achieve revenue growth through upselling, cross selling and growing users within existing accounts.
• Customer Engagement: Coach your team to build and nurture long-lasting relationships with prospective clients, understanding their challenges and demonstrating how Seequent’s solutions can unlock significant value.
• Pipeline & Revenue Management: Oversee all aspects of the sales pipeline, from lead generation to closing deals. Ensure accurate sales pipeline and reporting using CRM (Salesforce).
• Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long-term customer relationships.
• Market Intelligence: Stay current with industry trends, the competitive landscape, and customer needs to identify new opportunities and inform your teams priorities and direction.
• Operational Excellence: Manage the day-to-day activities of your sales team, holding weekly 1:1s, regular check-ins, coaching, setting clear objectives, and monitoring progress to ensure company quotas are met, while maintaining the highest standards of CRM hygiene and reporting across your team. You will also be confident and prepared reporting moving business metrics to senior leadership.
• Strategic Sales Planning: Develop and execute a comprehensive sales strategy to expand the mid-market, grow revenue from existing accounts, and drive the adoption of Seequent’s portfolio of solutions.

Requirements

• Experience in a fast-paced, high-growth, and constantly changing environment.
• Demonstrated capability with solution selling and managing complex sales cycles, as well as diverse customers throughout the EMEA region.
• Proven experience in a people leadership role within the sales industry, with a demonstrated ability to build, coach, and mentor high-performing sales teams.
• Strong analytical skills, with the ability to translate data into actionable insights and accurate forecasts.
• Strong commercial acumen with a track record of achieving and exceeding sales targets as a people leader.
• Ability to clearly articulate direction to team members, to link activity and tactics to the bigger company picture, as well as motivate and inspire both your own team and partner teams toward a shared purpose.
• Minimum of 5 years of experience in a SaaS or technology environment.
• Knowledge and experience in, or selling into, the civil engineering, environmental, or a related technical domain.
• High emotional intelligence with the ability to manage through ambiguity and through change, in a dynamic and fast-paced, high-growth environment.
• Excellent communication, presentation, negotiation, and decision-making skills.
• Ability to act as a true ambassador of Seequent, living our values and always doing the right thing, even in the most challenging circumstances.
• High proficiency with CRM software (Salesforce) and other sales tools such as Power BI.
• Ability to rapidly link technical details to wider business outcomes and respectfully challenge customers toward a better alternative. Must be confident delivering solutions to a technical market, and dealing with technical personas.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance