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Train Attendant - West Palm Beach
Brightline Trains
Provide onboard guest service, safety, and F&B duties on Brightline trains.
8d ago
Entry-level
Full Time
West Palm Beach, FL
Onsite
Company Size
1,500 Employees
Service Specialisms
Transportation Services
Rail Infrastructure
Engineering
Construction
Sector Specialisms
Transport
Infrastructure
Commercial
Government
Role
What you would be doing
inventory management
pos transactions
safety reporting
guest service
communication monitoring
team training
- Inspect service support areas to ensure adherence to Company sanitation requirements.
- Monitor onboard offerings and inventory levels and advise Onboard Supervisor on needed items.
- Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout.
- Report safety concerns to the Onboard Supervisor immediately.
- Pay close attention to guests with special needs, guests with children, or guests with heavy luggage assist as needed.
- Receive and inspect all F&B carts with train and commissary attendants to ensure all products are consistent with our opening inventory for the designated shift.
- Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
- Provide food and beverage service to guests throughout the train, using suggestive selling techniques.
- Work with Ancillary Team and leadership to coordinate and maintain marketing efforts within onboard events.
- Follow Company protocols to manage any unscheduled or emergency situations as trained.
- Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.
- Assist guests in locating their seats and escort them as appropriate. Provide assistance with guest baggage as needed.
- Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
- Ensure that all possible assistance and information is provided to guests during periods of service disruption.
- Provide light cleaning and resetting of the train at station turn-around and final terminals.
- Process credit card transactions for purchases via a mobile Point of Sale device.
- Deliver public address announcements to standard, providing friendly journey information and a positive message to guests.
- Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
- Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
- Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
- Assist in handling and solving escalated guest concerns in an open, friendly, professional, and confident manner.
- Maintain communication with the onboard team on the train and leadership throughout the shift as needed.
What you bring
physical fitness
problem solving
food safety
high school
flexible schedule
guest service
- Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks. Capable of climbing, pushing, pulling, walking, standing, and bending repeatedly for extended periods, frequently lifting and/or moving objects up to 50 pounds.
- Skill in professionally handling and resolving escalated guest concerns using strong problem-solving and decision-making abilities.
- Have complete knowledge of all F&B menu offerings.
- Effective communication skills (fluent English is essential) and interpersonal skills for engaging with guests, teammates, and stakeholders. Ability to clearly convey information and instructions.
- Detail-oriented with the adaptability to handle a variety of situations.
- Understanding of foodborne illness prevention and health regulations.
- Must be able and willing to work any shift or on weekends and holidays based on operational needs and train schedules as necessary.
- Proven ability to effectively interact with guests, management, and teammates under pressure.
- High School Diploma or GED required , some college or vocational training preferred.
- Knowledge of safety protocols and the ability to report concerns promptly.
- Minimum of 6 months experience in guest service, sales, or food & beverage service.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded to revolutionize American rail travel with high-speed, comfortable, and eco-friendly trains.
- Brightline serves bustling corridors, providing efficient travel between key cities in Florida and soon beyond.
- The company's trains are designed for speed, comfort, and luxury, offering amenities like spacious seats, Wi-Fi, and onboard refreshments.
- With a focus on passenger experience, Brightline aims to reduce travel times while offering a sustainable alternative to car and air travel.
- Notable projects include their expansion plans to connect more regions, including potential routes to the Northeast U.S.
- Brightline’s modern stations offer a seamless journey, blending innovation with design for an elevated traveler experience.
- We’re all ambassadors for safety in our stations, and in our communities.
- No matter the challenges, we believe solutions start with a bright outlook.
- We’re all about forward movement, for our Guests and Teammates alike.
- Lending a helping hand to Guests and Teammates is a part of all of our job descriptions.
- We’re connecting cities, communities, and Guests.
68% Emissions Reduction
Biodiesel Trainsets
Achieved through Siemens trainsets in South Florida, removing 160,000 tonnes of CO₂ annually and eliminating three million car trips each year.
400,000 Tonnes CO₂ Savings
Brightline West Plan
Expected annual reduction in CO₂ emissions for the fully electric, zero-emission trainsets powered by overhead catenary.
100,000 Tonnes CO₂ Savings
2024 Results
Reduced CO₂ emissions equivalent to planting three million trees, despite a 40% year-over-year increase in ridership.
- Planting over 3,000 native trees along our rail corridor to reduce carbon emissions and improve community greenery.
- Stations equipped with solar trees, EV-charging stations, water-fill fountains, water-efficient irrigation, paperless ticketing, recycled/reclaimed materials and energy-optimised design.
- Net zero target date: [no official net-zero commitment publicly stated on website]
- No DEI-specific strategy or gender breakdown publicly disclosed on website or LinkedIn.
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