Senior Account Manager

Description

As a senior member of the Customer Success team, you will play a strategic role in fostering long-term relationships, aligning customer objectives with Energy Exemplar’s solutions, and ensuring customers derive maximum value from their investment. You will partner closely with regional Sales and Solutions teams to deliver an exceptional customer experience and ensure continued expansion within key accounts.

The Sr Account Manager for the DACH region, you will act as the primary advocate and trusted advisor for Energy Exemplar’s enterprise customers. This role is pivotal in driving successful adoption, engagement, and growth of Energy Exemplar’s simulation software across the region.

• Coordinate and lead executive-level success reviews with internal leadership, Solutions, and Sales teams to ensure alignment and satisfaction.
• Leverage HubSpot and Salesforce to monitor engagement throughout each lifecycle stage and ensure accurate tracking of renewals and success metrics.
• Conduct regular customer communications to share insights, promote webinars and user group meetings, communicate product updates, and address escalations.
• Own the full post-sales lifecycle of a portfolio of strategic customers within the DACH region, ensuring adoption, value realization, retention, and growth.
• Mentor and support junior CSMs where appropriate, fostering a culture of excellence and collaboration within the Customer Success organization.
• Build and maintain strategic customer relationships alongside the Account Executive, elevating Energy Exemplar’s presence and influence across all levels of the customer organization.
• Drive smooth and timely renewals through proactive engagement and a deep understanding of each customer’s goals, objectives, and business drivers.
• Maintain comprehensive customer profiles within Salesforce, capturing sentiment, license footprint, financial metrics, use cases, and organizational details.
• Represent the voice of the customer internally, influencing product development, process improvements, and go-to-market strategies for the DACH region.
• Identify renewal and churn risks early, collaborating cross-functionally to develop and execute mitigation strategies.

Requirements

• Exceptional communication and presentation skills in English and German (fluency required).
• Experience working with energy sector clients or simulation software (desirable but not essential).
• Proven track record of driving adoption and growth within large, complex customer accounts.
• 5+ years of experience in Customer Success or Account Management roles, preferably in enterprise software or SaaS environments.
• Strong organizational and analytical skills with the ability to manage multiple high-value customers simultaneously.
• Based in or familiar with the DACH market, with a strong understanding of regional business culture and practices.
• Bachelor’s degree in Business Management, Economics, Engineering, or a related discipline.
• Working knowledge of CRM systems such as Salesforce and HubSpot.
• Demonstrated experience in executive-level stakeholder management and strategic account planning.

Benefits

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Training + Development

Interview process

Visa Sponsorship

Security clearance