End User Experience Intern

Description

• Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.
• Be diligent in creating tickets for walk ups to track volume and types of issues handled.
• Brings ideas to add efficiencies and process improvements to role.
• Security and Update Patching
• Distributes new and replacement equipment for onboarding and tech refresh for employees
• Provide an exceptional customer service experience in a positive manner
• Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, Tier 1 technician
• Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.
• Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
• Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs
• Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures.

Requirements

• Cisco Meraki
• High School Diploma
• Shadowing and training experiences with knowledgeable professionals
• Laptop Imaging
• Microsoft Intune
• Desktop / Laptop Hardware troubleshooting
• Remote Work is not available – must be located in Indianapolis, IN*
• Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system
• Wi-Fi, Bluetooth
• 2 years of Collegiate course work (Sophomore/Junior/Senior Grade Level)
• Mobile Phone device set up (iPhone)
• Be a clear and positive communicator at all times
• Familiarity with the following technology:
• Remote Control support software
• Microsoft 365
• Able to gather information, triage, obtain screenshots, ask questions, and create tickets
• Multi-Factor Authentication
• Laptops, Dock Units, Monitors, and cabling
• Predictive Index Training

Benefits

• Team outings and company sponsored volunteer events
• Volunteer Opportunities
• Relocation Assistance is not available*
• Compensation available
• Flexible schedule for students
• Exposure to executive leadership
• Opportunity to work with the largest new home builder in Indianapolis

Training + Development

Interview process

Visa Sponsorship

Security clearance