HVAC Service Technician
American Rooter & Drain
Residential HVAC service tech diagnosing and repairing systems, generating leads.
17 days ago ago
$25 - $30
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Caldwell, ID
Field
Company Size
50 Employees
Service Specialisms
Residential Plumbing
Commercial Plumbing
Drain Cleaning
Sewer Services
HVAC Services
Heating Services
Air Conditioning Services
Trenchless Sewer Repair
Sector Specialisms
Residential
Commercial
Water
Sewer
Storm
Septic
Role
What you would be doing
system troubleshooting
service calls
on‑site repairs
issue diagnosis
replacement leads
customer service
- Troubleshoot and diagnose system issues with precision and efficiency.
- Technicians work a 5-day schedule (rotating Saturdays), ensuring proper coverage for running service calls:
- Maintain a professional, friendly demeanor that makes customers feel at ease.
- Perform small repairs on-site; escalate major fixes to our dedicated install teams.
- Respond to residential HVAC service calls: no heat, no cool, poor performance, etc.
- Identify opportunities for system replacement and coordinate leads with the sales/install team.
What you bring
hvac
mechanical aptitude
problem solving
team player
high school
driver's license
- Ability to work with customers on closing repair tickets and ability to set leads for system replacements.
- Solve Problems at the Lowest Level - Be a solution-minded tech.
- Mechanical aptitude and a strong desire to grow and learn.
- Team player who takes direction well and thrives in a structured environment.
- Strong attention to detail and an instinct for problem-solving.
- Solid Understanding of HVAC systems and diagnosing system components is a must.
- Excellent time management and ability to meet deadlines.
- High school diploma or equivalent.
- High school or equivalent (Preferred)
- A valid driver's license and a clean driving record are required.
- Must be able to lift heavy equipment, work in crawl spaces, and handle outdoor weather conditions.
- All the tools you need to succeed, including a stocked company vehicle.
- Paid time off
- Health, dental, and vision insurance to keep you and your family covered (employee paid 100%).
- Competitive pay based on experience and performance.
- Vision insurance
- Bonuses tied to performance, sales, and customer satisfaction.
- Commission pay
- Dental insurance
- Comprehensive training - Learn the ARD way with senior techs, field supervisors, and weekly team coaching.
- Bonus opportunities
- Sunday = Day of rest day. We're closed!!
- Health insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check required
- drug screening required
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Company
Overview
- Founded with a focus on providing fast, reliable plumbing and drain services across Idaho.
- Specializes in handling residential, commercial, and emergency plumbing needs, offering solutions for both everyday issues and urgent repairs.
- Known for quick response times and high-quality workmanship, serving as a trusted partner for homeowners and businesses alike.
- Regularly tackles challenging drain issues, from rooter service to complex pipe and sewer line repairs.
- Has built a reputation for being responsive during high-pressure situations, offering 24/7 services.
- Fosters long-term relationships with clients, ensuring continued trust and repeat business.
- Continues to grow, adapting to the latest technology in plumbing and drain cleaning equipment.
100% Satisfaction
Satisfaction Guarantee
Ensuring every customer is completely satisfied with the services provided.
- Honesty
- Transparency
- Integrity
- Promptness
- World‑class customer service
- Certified, bonded, licensed and insured technicians
- Continuous education, regular training and leisure activities
- Safety as #1 priority
- Veteran‑owned and operated
- Same‑day service
- State‑of‑the‑art trenchless sewer line repair
- Uses trenchless sewer line repair to minimize landscaping disturbance and waste
- Adopts high‑pressure drain cleaning and eco‑friendly water‑heater repair technologies
- Employs advanced sewer camera inspections to reduce unnecessary excavation
- Offers state‑of‑the‑art equipment to improve efficiency and cut long‑term costs
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