You will be essential to building relationships with new customers and fostering growth of small or underperforming accounts
You will help to grow and expand our company by promoting customer retention and sales of new and existing products
Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries
Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron
Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions
Requirements
local
bachelor's
customer experience
communication
problem solving
microsoft office
Must be located within commutable distance of Conshohocken, PA to accommodate in-office schedule
Exposure to all areas of our business from engineering to production to sales and everywhere in between
<2 years of customer-centric, professional experience and Bachelor’s degree required OR >2 years of customer-centric, professional experience and High School diploma required
You will uphold our position as the industry leader with your impressive communication, product knowledge and problem-solving skills
You have proficiency in Microsoft Word, Excel and Powerpoint and ability to efficiently work in fast-paced environment while navigating multiple systems
Benefits
Opportunity to grow and develop your career through experiential learning, interactive trainings, shadowing and mentoring
Your passion for excellence will leave each customer with the feeling of exceptional service and support
Competitive and comprehensive benefits package
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Late 1950s
Founded
The company was established in the late 1950s by physicist Joel Spira.
$1B Revenue
Annual Revenue
The company generates over $1 billion in annual revenue, reflecting strong market presence.
15,000 Patents
Patented Devices
Over 15,000 patented devices have been developed and deployed worldwide.
Pioneered the first solid-state dimmer and reshaped how people control light.
Privately held and headquartered in Coopersburg, PA, the company has grown from a small lab to a global leader in lighting control systems.
Serve iconic residential and commercial projects—from cozy homes to large complexes like the New York Times Building and Lincoln Financial Field.
Offer integrated lighting, motorized shading, and control solutions, deployed across homes, offices, hotels, hospitals, and schools.
Notable innovations include the first mass-market electronic dimmer, fluorescent ballast controls, and combined light-and-shade systems.
Systems often include wireless and wired platforms tailored for specific environments—like HomeWorks QS for residences and Quantum for large buildings.
Culture + Values
Welcoming culture built on respect, fairness, and collaboration.
Empowered to give their best and achieve success.
Engaging everyone’s ideas and viewpoints is fundamental to our shared accomplishments.
Drive for excellence and innovation.
Committed to collaboration and drawing on diverse strengths.
Tight-knit community with lifelong friendships and shared interests.
Environment + Sustainability
10 billion kWh
Annual Electricity Savings
Products save nearly 10 billion kWh of electricity per year through energy-efficient designs.
60%/20%
Energy Use Reduction
Energy-saving products reduce lighting energy use by up to 60% and HVAC by 20%, significantly lowering energy consumption.
105%
Net Positive Energy
On-site renewable systems designed to supply 105% of net annual energy use, achieving net-positive energy status.
LEED Gold
Sustainability Certification
Costa Rica facility achieved LEED Gold certification in 2022, with a focus on zero-waste-to-landfill practices.
Many shade fabrics are UL Greenguard Gold certified to reduce VOCs.