Customer Service Representative

Description

• Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
• Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
• Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
• Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
• Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
• Operate a company or personal vehicle to travel to various locations for work purposes.
• Responsible for lease renewal notification and timely resident notice to renew or vacate.
• Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assists prospective residents with information regarding their lease, the community, and the move-in process.
• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Supports residents during the move-out process, which may include notice to vacate and resident transfers.
• May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

Requirements

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
• Position requires 6 months+ of residential property management or customer service role preferred.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.

Benefits

• 80 hours Paid Vacation per year**
• Employee Stock Ownership plan
• 10 Paid Holidays per year
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
• Vacation and sick time are based on the employee's hire date.
• Incentive Bonus Program
• 40 hours Paid Sick Leave per year**
• Medical/Dental/Vision Insurance*

Training + Development

Interview process

Visa Sponsorship

Security clearance