Client Account Manager

Description

You will work across the full ArchiPro client ecosystem, supporting senior client leaders and helping drive commercial outcomes.

This role sits at the core of how we support and grow our clients. You won’t own a portfolio from day one, instead, you’ll operate as a jack-of-all-trades across client management, supporting Strategic Partnerships Directors, ensuring flawless execution, spotting growth opportunities, and helping deliver the exceptional experience ArchiPro is known for.

• Handle incoming requests, questions, and updates with speed and accuracy
• Keep campaigns on track, manage timelines, and ensure smooth delivery
• Maintain impeccable attention to detail across all client deliverables
• Own internal processes: briefs, tracking, reporting, client documentation
• Collaborative - you work seamlessly with senior client leads and cross-functional teams
• Coordinate campaign setups, briefs and schedules
• Support Strategic Partnership Directors across their portfolio of supplier and professional clients
• Identify opportunities for upsells, cross-sells, and campaign upgrades
• Build credibility by helping clients understand visibility, engagement, and growth metrics
• Analyse platform and pixel data to uncover insights and recommend actions
• Support Strategic Client Directors with proposal creation and pitch preparation
• Work with internal teams across editorial, creative, marketing, and performance
• Improve workflows, templates, and efficiency alongside senior leadership
• Manage day-to-day coordination, follow-ups, task tracking, and client comms
• Prepare monthly performance reports for senior client leads
• Ensure every client interaction is timely, professional, and aligned with our service standards
• Contribute to monthly and quarterly revenue targets

Requirements

ArchiPro. Where exceptional client experience meets high-performance execution.

If you’re commercially sharp, operationally disciplined, and thrive in a fast, high-volume environment, you’ll be right at home here.

• Strong organisation, prioritisation, and follow-through
• A team-first mindset and willingness to jump in wherever needed
• Commercial thinking, seeing opportunities, not just tasks
• Experience in campaign delivery, digital platforms, SaaS, or media (bonus)
• Present findings clearly and concisely (written or verbal)
• Solution-oriented - you take feedback and turn it into action
• High-performing and fast - you move quickly without losing quality
• Strong presentation and communication skills
• 2–5+ years in account management, client service, project coordination, or similar
• Ability to analyse data and turn it into clear insights
• Clear communicator - you’re concise, confident, and compose
• Manage high volumes of work with tight organisation and calm precision
• Experience working with clients in a high-volume environment

Benefits

This role is designed as a development pathway. As you master the fundamentals and prove consistent commercial impact, you will have the opportunity to grow into a full Partnerships Director role and eventually manage your own portfolio of clients.

Growth Path

• Gain strong understanding of ArchiPro’s value drivers, analytics, and commercial levers

Training + Development

Interview process

Visa Sponsorship

Security clearance