Service Dispatcher at Horne Hvac Charlotte in Charlotte, NC | USD22-25 | Kablio

Role

Excellent written and verbal communication
Excellent organization and multitasking skills
Ability to work independently
At least 1 year of call-center-based customer service experience
Ability to work consistently and successfully in a fast-paced environment
At least 2 years of coordinating or dispatching experience (working for an HVAC, plumbing, electrical, or related industry is a plus, but not required)

Year-Round Work Stability
Company Events and Trips: We celebrate our team with quarterly events and annual parties, with past trips to Vegas, the Dominican Republic, and more!
Strong Team Culture: Join a supportive environment where your growth and well-being are prioritized.
Competitive Pay: $22.00 - $25.00 per hour based on experience, with opportunities for bonuses based on departmental profitability
Fun Company Events and Team Building Activities
Additional Earning Potential: Competitive pay with opportunities for extra commissions and spiffs.
5 Paid Holidays and Your Birthday
Quarterly incentives for achieving goals
Opportunities for Growth & Advancement
Performance Bonus Opportunities
401(k) with 3% full match and partial match on 4-5%
Medical, Dental, Vision, Life, Hospital Indemnity & More
2+ Weeks Accrued Paid Time Off in your first year

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Company

They specialize in both residential and commercial HVAC systems, offering installation, maintenance, and repair services.
The company has a reputation for its expertise in energy-efficient solutions and reliable customer service.
Over the years, has worked on a wide variety of projects, from new builds to complex system retrofits.
Known for its exceptional technical skill and attention to detail, has developed a loyal client base in the Charlotte area.
Their HVAC systems are designed to enhance comfort, energy efficiency, and indoor air quality, making them a go-to provider in the region.

Emphasizes honesty, opportunity, recognition, and being neighborly.
Promotes empowerment and a common purpose to deliver with care.
Upholds a commitment to serving with empathy, urgency, and clarity.
Values stewardship of responsibilities, relationships, and resources as a sacred trust.
Aims to surpass needs and expectations with enthusiasm and dedication.
Fosters a sense of belonging, encouraging employees to stand out, share experiences, and contribute their strengths and ideas.

Partners with manufacturers whose systems meet or exceed ENERGY STAR® standards
Offers custom energy‑efficient HVAC solutions tailored to home/business specifics (layout, insulation, weather)
Ensures optimal performance through professional installation and ongoing maintenance
Provides upgrade and retrofit services to improve energy efficiency of older systems
Highlights reduced energy bills, lower greenhouse gas emissions, and extended equipment lifespan via efficiency focus