Property Manager (The Crest)

Description

• Prepare and submit monthly financial variance reports.
• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures. Hold team members accountable for meeting established performance expectations.
• Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness.
• Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities.
• Consistently monitor and ensure timely, accurate completion of work orders for both resident units and common areas.
• Provide and support ongoing training, coaching, and development to ensure on-site staff are effective and successful in their roles. Address performance matters promptly and constructively.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Control expenses and optimize property profitability by managing to the annual budget.
• Inspect apartment turns to confirm units are ready for occupancy and meet quality standards.
• Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Use effective delegation skills to manage time and responsibilities efficiently.
• Conduct timely and informative annual performance reviews for each direct report.
• Collaborate with Aeon team members and external parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Collaborate with the Marketing Department and external marketing/advertising partners to support leasing efforts.
• Support annual capital expenditure projections to protect and maximize assets.
• Oversee the maintenance and cleanliness of the physical property by providing effective guidance to the maintenance and cleaning teams.
• Assist in the development of annual operating budgets for assigned properties.
• Lead and model customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.
• Ensure all property files and records are accurately maintained in compliance with regulatory requirements and Aeon's internal policies and procedures.
• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Ensure quality employee selection, training, and performance to ensure team members meet established policies, procedures, and performance expectations.
• Maintain resident retention by timely completing lease renewals/recertifications.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.
• Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.
• Effectively monitor and collect on property receivables.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.
• Regularly inspect the property and promptly address any hazardous conditions or potential liability concerns.
• Lead the full leasing process, including managing the waitlist process (where applicable), conducting property showings, processing applications, and completing all move-in tasks.

Requirements

• Ability to work in varying external weather conditions.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Ability to reach above and below shoulder height.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• A valid driver's license, reliable vehicle and vehicle insurance is required.
• Proven track record of preparing, understanding and managing budgets as well as increasing net operating income is a plus.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Ability to file documents and enter data for extended periods.
• Ability to sit and stand for extended periods.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Excellent communication skills and ability to maintain positive resident relations resulting in strong resident retention.
• Significant experience leading a property management or closely related business team.
• Ability to lift up to 10lbs.

Benefits

• Affordable housing including but not limited to Section 8 and Tax Credit experience is preferred.

Training + Development

Interview process

Visa Sponsorship

Security clearance