Intern - IT Service Desk
Midrex Technologies, Inc.
Assist with IT support tickets, documentation, and asset management as an intern
16 days ago ago
Entry-level
Internship
Charlotte, NC
Office Full-Time
Company Size
350 Employees
Service Specialisms
Engineering
Sales & Marketing
Technical Services
Research & Development
Project Development
Design
Construction
Logistics
Sector Specialisms
Steel Industry
Direct Reduction Ironmaking Technology
Sustainable Steel Production
Plant Optimization Services
Equipment and Materials Sales
Operational Management
Asset Management
Data Analysis and Management
Role
What you would be doing
ticketing system
knowledge base
asset management
computer refresh
technical support
- Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
- Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.
- Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
What you bring
communication
problem solving
it degree
3.0 gpa
windows
teamwork
- Strong communication, problem-solving, and organizational skills.
- Pursuing a degree in Information Technology, Computer Science or a related field.
- Minimum 3.0 cumulative GPA
- Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
- Prolonged periods of sitting at a desk and working on a computer
- Eagerness to learn, attention to detail, and the ability to work well in a team environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
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Company
Overview
1984 Founded
Year Established
The MIDREX® Process, which revolutionized steel production, was developed in this year.
- Pioneered a revolutionary method for producing high-quality steel using natural gas and hydrogen.
- Enables direct reduction of iron ore into iron without traditional blast furnaces.
- Operates globally with projects across the Americas, Europe, Asia, and the Middle East.
- Committed to advancing sustainability by reducing carbon emissions and energy consumption.
- Specializes in large-scale, turnkey direct reduction plants and integrated steel mill facilities.
- Technology is recognized for efficiency, scalability, and renewable energy integration.
- Trusted partner for steel producers and newcomers in gas-based reduction technology.
- Continues to innovate in sustainable steelmaking, shaping the global industry.
- Act honestly and ethically for the good of others.
- Pioneers in the industry, thinking creatively and acting boldly in service of their mission and vision.
- Stay engaged, respect and trust one another, leave egos at the door, hold themselves accountable, and share credit for achievements.
- Prioritize safety in every action to protect team members and customers.
- Dedicated to the success of customers, the well-being of teammates, and their mission and vision.
- Deliver quality work and service that sets a high standard for their industry.
80% Global Output
Low-Carbon DRI Production
MIDREX plants contribute significantly to global low-carbon direct reduced iron (DRI) production.
50% Lower CO₂
Steelmaking Emissions Reduction
The DRI-EAF process achieves a notable reduction in CO₂ intensity compared to traditional steelmaking methods.
100% Hydrogen Operation
MIDREX Flex Technology
MIDREX Flex plants enable fully hydrogen-based production, drastically reducing carbon emissions.
One Ton CO₂
Emissions Savings Per Ton
The MIDREX Process significantly lowers CO₂ emissions compared to coal-based steel production.
- MIDREX plants are designed to minimize water, noise, and air pollution and comply with World Bank and local environmental emissions standards.
- Technology supports CO₂ removal from top gas or reformer flue gas where economic (e.g., for carbon tax credits) or storage/utilization is available.
- No DEI strategy or gender statistics publicly disclosed on official website or LinkedIn.
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