Shop Lead
Wagner Equipment
Lead technician supervising and training staff in troubleshooting and repairing heavy equipment.
2 days ago ago
$40 - $50
Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Albuquerque, NM
Onsite
Company Size
9 Employees
Service Specialisms
Equipment Rental
Construction Services
Maintenance
Repairs
Parts Supply
Heavy Equipment Solutions
Engineering Services
Logistics Support
Sector Specialisms
Construction
Mining
Oil & Gas
Agricultural
Forestry
Waste Management
Material Handling
Data Processing
Role
What you would be doing
tech scheduling
repair supervision
work orders
repair coordination
repair estimating
customer liaison
- Provides information and feedback for performance reviews, and may participate in the actual review meetings
- Assists in the scheduling of the technicians
- Assists, supervises, and trains technicians in troubleshooting and repairing equipment
- Completes first drafts of technician reviews for management approval
- Works with all shop personnel to ensure that the shop is kept clean, organized, safe, and is accountable for the safety of technicians in their responsible area
- Works closely with the Shop Manager and Service Writer to keep them updated on the status and problems of the equipment in the shop
- As time allows, ensures work orders are complete, service reports are filled out correctly, and all parts are returned before the job is turned in
- When the need arises, fills in for the Shop Manager and/or Service Writer in her/his absence
- Ensures effective communication between customers and Service Writer
- Works with other shops in coordinating the repair of different components
- Assists in estimating repairs or reconditions
- Helps ensure a safe and productive working environment in the shop
- Where applicable, works closely with the Inspector on the reporting of the discrepancies between customer requested repairs and those found during incoming inspections
- Works closely with the Service Writer in resolving all scheduling conflicts
What you bring
microsoft word
dms
caterpillar
high school
customer service
safety
- Basic knowledge of Microsoft Word
- Intermediate knowledge of DMS and ET/SIS/SIS Web/STW
- 5 years experience in the troubleshooting and repair of Caterpillar heavy equipment
- Ability to ascend/descend ladders, stairs, etc.
- High School Diploma or GED
- Heavy work that includes lifting and/or moving objects up to 100 pounds or more
- Safety & Product Knowledge
- 3+ years customer service experience
- Standing, walking, talking, sitting, use of hands & hearing
- 3+ years administrative/clerical experience
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Life and AD&D Insurance
- Medical, dental, and vision insurance
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
- Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
- Employee Assistance Program (EAP)
- Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
- CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Tuition Reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- job offers contingent upon background checks, drug/alcohol testing, fit for duty testing, and other job-related screenings.
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Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
- Building a reputation by solving complex HVAC and cooling challenges across industries.
- Evolved through acquisition and new leadership, maintaining engineering excellence.
- Offers turnkey solutions from custom coil design to full installation and commissioning.
- Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
- Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
- Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
- Safety - Always ensuring a safe working environment for all employees.
- Customer Commitment - Focusing on customer satisfaction and service excellence.
- Integrity - Doing what is right, even when no one is watching.
- Innovation - Continuously improving processes, products, and services.
- Teamwork - Working collaboratively to achieve common goals.
- Excellence - Striving for excellence in all aspects of the business.
- Accountability - Taking responsibility for actions and results.
- Commitment to sustainability through responsible resource use and environmental stewardship.
- Focus on reducing carbon footprints in operations and product offerings.
- Support for sustainable practices in equipment sales, service, and rentals.
- Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
- No clear net-zero target date mentioned on available platforms.
- The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.
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