Description

• Active participation in recruiting and hiring of Technicians.
• Responsible for supervision and development of technician workforce.
• Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs.
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process.
• Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.).
• Handle escalated service issues that are field/technician related.
• Develop training plan for all assigned Technicians using Company training materials.
• Responsible for technical support and quality of work for the area.
• Perform ride along with Technicians.
• Evaluate and perform annual Technician reviews with VPs approval.
• Protect the company’s image, appearance and reputation.
• Enforce company policies.
• Maintain local customer relationships for assigned area with RSM and Account Managers.
• Conduct weekly service meeting.
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing.
• Provide recognition to top performers.
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.).
• Inspect equipment, make sure all technicians have the proper PPE.
• Discuss safety topics weekly.
• Review new customer requirements.
• Go over callbacks and results/additional repairs needed.
• Receive feedback from Technicians on office scheduling/issues.
• Maintain continuous education in the technical field.
• Maintain a clean and professional appearance.

Requirements

The Area Service Manager (ASM) reports to the Operations Manager and is responsible for managing Technicians. This role requires a technical leader with proven high‑quality craftsmanship, effective communication skills, dedication to self‑improvement, and experience managing commercial service technicians.

• Minimum of 10 years as an HVAC Service Technician, Management experience is a plus.
• Technical knowledge necessary to provide value to our technicians and customers.
• Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate.
• Strong attention to detail and quality.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to focus on desired results.
• Ability to adapt to very fast-paced environment and deadlines.
• Must be able to travel as needed.
• Experience in recruiting and hiring Technicians.
• Must be able to lift 100 pounds.
• Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
• Must not exceed ladder ratings.
• Extensive kneeling and squatting.
• Must be able to climb ladders multiple times.
• Must be able to haul equipment and tools to roof via ladders.
• Must be able to drive extended hours for calls, up to 8-10 hours of driving time per day.

Benefits

The position offers a competitive salary range from $85,000 to $100,000 per year.

• Company Vehicle – Hit the road with confidence, with a company-provided vehicle and gas card.
• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
• Extra Perks - Discounts on Travel, Auto, Food and many more.

Training + Development

Interview process

Visa Sponsorship

Security clearance