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Programme Manager
M Group Water
Leading and managing a high-performing team for smart meter installation, repair, and maintenance while ensuring safety, compliance, and customer satisfaction in a water utility company.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Dartford, England, United Kingdom
Hybrid
Company Size
6,000 Employees
Service Specialisms
Engineering
Project Management
Design
Technical Services
Construction services
Consulting
Sector Specialisms
Water
Energy
Transport
Telecommunication
Highways
Rail
Aviation
Role
What you would be doing
efficiency improvements
team leadership
commercial compliance
fleet safety
meter installation
compliance management
- Reducing internal damages, leaks, and escapes, particularly in pipework, through innovative technical and behavioural improvements, with input from engaged teams.
- Leading the metering installation team to adopt behaviours aligned with M Group Water’s values, fostering a collaborative and inclusive team culture.
- Promoting commercial awareness and compliance across all operational teams, encouraging a sense of ownership and pride in their work.
- Minimising fleet and road risks through proactive safety and operational enhancements, involving team feedback and participation.
- Establishing a performance management culture, using data to identify underperformance and drive improvements, while supporting team members’ growth, with guidance from the Operations Manager.
- Fostering a proactive, people-focused health, safety, and wellbeing culture that sets the industry standard and prioritises employee welfare.
- Delivering exceptional customer service, achieving high customer satisfaction scores, and minimising complaints through team empowerment and customer-focused strategies.
- Leading the delivery of all operational objectives for meter installation, repair, and maintenance, achieving ambitious installation volume targets.
- Ensuring full compliance with M Group Water and Thames Water policies to deliver industry-leading safety, wellbeing, environmental, and customer performance, with a focus on fostering a supportive team environment.
- Achieving performance targets in collaboration with Thames Water, and the Operations Manager, ensuring contract margin and gainshare objectives are met.
- Ensuring compliance with M Group Water’s environmental processes and specific quality/policy requirements set by Thames Water.
- Collaborating with Service Delivery, SHEQW (Safety, Health, Environment, Quality, and Wellbeing), and Commercial teams to optimise team performance, with guidance from the Operations Manager.
- Monitoring team training, certification, and competence to maintain class-leading compliance levels, with a focus on developing team skills and career progression, with oversight from the Operations Manager.
- Representing or deputising for the Operations Manager in meetings and operational activities as needed.
- Driving continuous improvement in operational processes, safety protocols, and productivity, while nurturing a culture of learning and professional growth.
- Supporting Thames Water, in meeting OFWAT performance metrics and delivering outstanding value for money.
What you bring
leadership
empathy
relationships
operational
engagement
customer service
- Ability to command respect and establish credibility at personal and business levels through empathy and leadership.
- Exceptional relationship-building skills with clients, supply chain partners, and team members, emphasizing a people-centric approach.
- Proven experience leading large, multi-skilled teams in high-volume utility operations, with a focus on people development.
- Extensive experience in an operational leadership role with a focus on team engagement.
- Demonstrated ability to deliver excellent customer service through team empowerment.
- Employee assistance programme
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- Matched or contributory pension scheme
- Enhanced maternity, paternity leave and adoption leave
- Cycle to work, salary finance and give as you earn schemes
- Recommend a friend - get rewarded for introducing people to us!
- Life assurance
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Online GP service, 24 hours a day, 365 days a year
- My Rewards portal, access to 1000’s of retail discounts
- Private health care for you and your family
- 25 days annual leave plus bank holidays
- Personal Accident Cover
- Reward and recognition scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- 3rd party background checks as part of the hiring process
- drug and alcohol testing as part of induction and onboarding (if mentioned)
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Company
Overview
- Specializes in delivering essential water infrastructure services across the UK.
- Grown to become a leader in improving water management systems with a focus on comprehensive solutions.
- Provides design, installation, maintenance, and repair of water networks.
- Services span sectors including utilities, infrastructure, transport, and heavy civil works.
- Known for collaboration and delivering complex, impactful projects.
- Recognized for expertise in water resources and large-scale infrastructure projects.
- Innovative approaches to improving efficiency and sustainability in water management.
- Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.
42% Target
Emissions Reduction Commitment
Committed to reducing Scope 1 & 2 emissions by 42% by 2030.
50 to 23 tCO₂e/£m
Carbon Intensity Reduction
Carbon intensity reduced from 50 tCO₂e/£m turnover in 2020 to 23 tCO₂e/£m in FY 2024.
54kt to 49.5kt
GHG Emissions Reduction
Absolute GHG emissions cut from 54 kt to 49.5 kt in FY 2024.
90% CO₂ Reduction
HVO Fuel Impact
Switch to HVO fuel reduces CO₂ emissions by 90%, particulates by 85%, and NOₓ by 30%.
- Fleet Decarbonisation Strategy: adoption of HVO fuel, electric & hybrid vehicles, route optimization, aiming for 75 charging locations on‑site by 2030
- Supply chain carbon intensity target: 52 % reduction by 2030
- ISO 14001 and ISO 14064 certified management systems; reporting via SECR, ESOS, TCFD and UN Global Compact
- Regional recycling facilities, material reuse programmes, biodiversity net gain on projects
11,000+ Colleagues
Across UK & Ireland
The company employs over 11,000 colleagues across the UK and Ireland, supported by initiatives aimed at fostering inclusivity through social recruitment and employee development programs.
- Gender pay gap reported in line with UK regulations
- Forces-friendly employer status renewed
- Apprenticeship programmes actively supported (e.g., restoration projects)
- No further DEI data publicly available
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