Field Service Engineer - Covering Postcodes HA, UB, WD
Vaillant Group Uk
Servicing/repairing Vaillant heating systems, handling breakdowns and customer service.
14 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Field
Company Size
17,000 Employees
Service Specialisms
Engineering
Technical Services
Consulting
Design
Project Management
Sector Specialisms
New build housing
Social housing
High-rise buildings
Commercial premises
Schools
Community centres
Care homes
Role
What you would be doing
customer service
fault finding
system repairs
servicing
procedures
sales support
- Providing Customer Service Excellence at every opportunity.
- This role will include fault finding on breakdown call outs and system work repairs.
- Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
- Following procedures and processes set by Field Service and support Field Sales Initiatives.
What you bring
domestic gas
ccn1
field engineering
customer service
flexibility
heat pumps
- A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
- The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
- This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
- Excellent customer service skills are required.
- An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
- Experience in Heat Pump Technologies and an interest to grow your skills and knowledge to carryout work on any developing future technologies is essential for all applications.
- For your convenience, any spare parts you need are delivered securely, direct to you.
- We provide our Service Engineers with state-of-the-art equipment to enable them to have the best working conditions available. (Company Van, fuel card, uniform, specialist tools, tablet, mobile phone)
- We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
- For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
- Working towards KPI’s to support our Sales Department.
- Work-life-balance – We offer you the opportunity to start and end your working day on your doorstep.
- We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
140 Years
Experience in Heating Solutions
The company has a long-standing history of expertise in heating technology.
- Known for producing high-efficiency boilers, renewable energy systems, and advanced heating technologies.
- Their product range includes air source heat pumps, solar thermal systems, and intelligent control systems.
- Serves both residential and commercial markets, offering tailored solutions.
- A key player in the transition to greener energy, focused on reducing carbon footprints.
- Built a strong reputation for reliability, innovation, and sustainable heating solutions.
- Committed to delivering advanced, cost-effective solutions for energy consumption management.
- Customer Focused: We put our customers at the heart of everything we do.
- Innovation: We embrace new technologies and creative ideas to drive solutions.
- Sustainability: We believe in acting responsibly to protect the environment for future generations.
- Collaboration: We work together to achieve common goals and build strong partnerships.
- Integrity: We uphold ethical standards in all our business interactions.
- Excellence: We strive for the highest quality and continuous improvement.
2040
Carbon Neutrality Goal
The company is committed to achieving carbon neutrality by this target year, aligning with global climate goals.
- Strategy includes energy-efficient products and renewable solutions.
- Products designed to help customers reduce their carbon footprint.
- Sustainable product range includes heat pumps, solar thermal systems, and energy-efficient boilers.
- Dedicated to reducing operational energy consumption and waste.
30% Female Leadership
Leadership Representation
Aiming for 30% of leadership roles to be held by women by 2025.
- Committed to fostering an inclusive work environment.
- Actively promotes gender equality within its workforce.
- Supports flexible working arrangements to promote work-life balance.
- Measures and tracks the gender pay gap, aiming to close it over time.
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