Community Manager / Property Manager

Description

• Assist with converting phone, internet, and walk-in inquiries into tours and applications
• Maintain resident confidentiality and ensure compliance with local and Federal Fair Housing laws
• Communicate regularly with regional management for guidance and support
• Represent the company in a positive and professional manner
• Communicate community features and benefits to match prospective residents’ needs
• Help supervise onsite staff and contribute to a positive, team-oriented work environment
• Assist in maintaining the physical condition and overall appearance of the community
• Support the move-in and move-out process to ensure a positive resident experience
• Accept maintenance requests, enter service tickets, and follow up to ensure resident satisfaction
• Follow and uphold company policies, procedures, and operational standards
• Build and maintain professional relationships with current and prospective residents
• Communicate with legal team regarding evictions
• Work closely with leasing consultants and the regional marketing team to learn and implement marketing strategies
• Conduct inspections of vacant apartments to ensure they are ready for occupancy, with training provided
• Support resident move-ins, move-outs, transfers, and lease renewals
• Greet all visitors to the leasing office in a friendly, welcoming, and professional manner
• Maintain organized and accurate property records
• Conduct community and apartment tours for prospective residents
• Assist with payroll and administrative tasks as assigned
• Respond to resident inquiries and concerns in person and by phone with support from management
• Assist with collecting and processing rental payments

Requirements

• Professional appearance and demeanor
• Hands-on training with experienced property management professionals
• Language: Ability to read, write, and communicate professionally in English
• Learn how to professionally address and resolve resident and employee concerns
• Learn and maintain strong knowledge of the community, including floor plans, amenities, and the surrounding area
• Friendly and approachable interpersonal style
• Good judgment and a common-sense approach to problem-solving
• Positive attitude and ability to remain calm in busy or challenging situations
• Adaptability and openness to change
• Professional telephone and email communication skills
• Strong organizational skills and attention to detail
• Ability to prioritize tasks and manage time effectively
• Learn to accurately prepare applications, lease documents, and related paperwork
• Clear verbal and written communication skills
• Basic to intermediate computer skills, including email and internet use
• Transportation: Reliable transportation, a valid driver’s license, and current vehicle insurance
• Education/Experience: High school diploma, GED, or equivalent required; prior customer service, sales, or leasing experience preferred but not required
• Ability to work well as part of a team and independently when needed
• Physical Requirements: Ability to walk the community, climb stairs, and perform light lifting, bending, and reaching
• Willingness to learn and accept feedback

Benefits

• Annual awards banquet and company-sponsored social events
• Comprehensive health benefits for full-time employees, including company-paid HMO (PPO option available)
• Paid holidays
• Direct deposit
• Educational reimbursement
• Career development opportunities within a multi-billion-dollar industry
• 401(k) plan with company match
• Paid time off, including vacation and sick leave
• Dental and vision insurance options
• Performance-based advancement and long-term growth potential

Training + Development

Interview process

Visa Sponsorship

Security clearance