Customer Liaison Officer at Lanes Group in Shipley, England, United Kingdom | GBP28,000-28,000 | Kablio

Role

Description

admin tasks

data updating

complaint response

customer journey

enquiry handling

query resolution

Performing administrative tasks as assigned by the Customer/Planning Manager
Updating customer information on the company’s customer management systems
To respond to all customer complaints within the agreed service levels of agreement
Working with the team to improve the customer journey
To handle customer enquiries as well as managing complaints and issues
Working with operational and planning teams to resolve all customer/client queries, ensuring our clients/customers are satisfied with the outcome.

Requirements

patience

interpersonal

active listening

communication

criticism acceptance

customer service

Patience and ability to remain calm in stressful situations
Excellent interpersonal skills
Active listening skills
Excellent verbal, written and communication skills
Ability to accept criticism
Experience working within a customer service role, especially within the utilities industry is highly desirable.

Benefits

Hours of Work Monday to Friday 40 hours 8 – 5 ½ lunch
25 days holiday + Bank holidays
Have a turnover exceeding £530 million (EBITDA £45 million)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1992

Year of Establishment

Founded as a small family drainage firm in Leeds.

250m

Fatberg Clearance

Cleared London’s 250 m fatberg, showcasing engineering expertise.

£215M

Annual Turnover

Exceeds £215 million in revenue, backed by advanced technology and vehicles.

It grew through strategic acquisitions and expansion into new service areas.
It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance.
Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways.
Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

Culture + Values

Safety is our number one priority.
We value people and treat them with respect and fairness.
We foster a culture of collaboration, innovation, and accountability.
We are committed to continuous improvement and operational excellence.
We embrace diversity and inclusion in our teams and operations.
We act with integrity and transparency in all our dealings.
We invest in the development and well-being of our employees.

Environment + Sustainability

2035

Net Zero Commitment

Pledges to achieve Net Zero emissions by 2035.

Reduction of carbon emissions through fleet modernization and sustainable practices.
Implementation of sustainable water management solutions across various projects.
Introduction of green technologies in operations to reduce environmental impact.
Use of renewable energy sources where possible, including solar-powered systems.
Continuous monitoring and reporting of environmental impact to ensure alignment with sustainability goals.

Inclusion & Diversity

A culture of inclusion is promoted, valuing diverse perspectives.
Efforts are focused on increasing gender diversity across all levels.
Active recruitment efforts ensure a diverse and representative workforce.
Processes are in place to monitor and improve gender balance within senior management and technical roles.

Articles

Common Recruitment Questions and Answers

How to Apply For a Job at Lanes Group

Our Nationwide Locations

Media Pack & Company Overview

Company

Overview

1992

Year of Establishment

Founded as a small family drainage firm in Leeds.

250m

Fatberg Clearance

Cleared London’s 250 m fatberg, showcasing engineering expertise.

£215M

Annual Turnover

Exceeds £215 million in revenue, backed by advanced technology and vehicles.

It grew through strategic acquisitions and expansion into new service areas.
It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance.
Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways.
Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

Culture + Values

Safety is our number one priority.
We value people and treat them with respect and fairness.
We foster a culture of collaboration, innovation, and accountability.
We are committed to continuous improvement and operational excellence.
We embrace diversity and inclusion in our teams and operations.
We act with integrity and transparency in all our dealings.
We invest in the development and well-being of our employees.

Environment + Sustainability

2035

Net Zero Commitment

Pledges to achieve Net Zero emissions by 2035.

Reduction of carbon emissions through fleet modernization and sustainable practices.
Implementation of sustainable water management solutions across various projects.
Introduction of green technologies in operations to reduce environmental impact.
Use of renewable energy sources where possible, including solar-powered systems.
Continuous monitoring and reporting of environmental impact to ensure alignment with sustainability goals.

Inclusion & Diversity

A culture of inclusion is promoted, valuing diverse perspectives.
Efforts are focused on increasing gender diversity across all levels.
Active recruitment efforts ensure a diverse and representative workforce.
Processes are in place to monitor and improve gender balance within senior management and technical roles.

Articles

Common Recruitment Questions and Answers

How to Apply For a Job at Lanes Group

Our Nationwide Locations

Media Pack & Company Overview