Housing Officer

Description

This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.

Requirements

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

• Experience working collaboratively with internal and external stakeholders.
• Experience with newbuild signups.
• Excellent customer service skills with a resident-first approach.
• Strong problem-solving, negotiation, and influencing skills.
• Proven ability to manage rent arrears and support financial wellbeing.
• A strong understanding of ASB legislation and best practice in case handling.
• Previous experience in housing or tenancy management, ideally within a social housing setting.
• Effective communication, time management, and organisational abilities.

Benefits

£35,500 per annum including car allowance

Fixed Term Contract for 12 months with possibility to go permanent within the wider Housing Team.

• Discounted gym membership
• Access to a wide range of wellbeing services and tools, including a digital gym
• Opportunities for learning and development
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Free life assurance
• A competitive salary of £33,500 including car allowance
• Retail discount scheme
• Private health care

Training + Development

Interview process

Visa Sponsorship

Security clearance