Bilingual Outside Account Manager

Description

• Formulate and manage an effective service strategy and schedule tailored to each client.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Promote the sale of, procure, and monitor supplies for clients.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of building solutions and/or products.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
• Assist Accounting in collecting clients past due invoices and payment invoices for Contractors.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure that MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.

Requirements

• Excellent verbal and strong written communication skills.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• Bilingual (English / Spanish)
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Proficient in Microsoft Office and knowledge of CRM databases.

Benefits

• Ability to travel on a daily basis to client locations locally. Benefits Our client offers competitive compensation and benefits, including medical, dental, vision, 401k!

Training + Development

Interview process

Visa Sponsorship

Security clearance