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Digital Transformation Specialist
Lixil
Lead digital transformation projects (CRM, AI, analytics) for LIXIL IMEA region.
6d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Gurugram, Haryana, India
Hybrid
Company Size
48,660 Employees
Service Specialisms
Home construction
Renovation
Maintenance management
Real estate transactions
Real estate management
Brokerage
Housing-related financial services
Curtain walls
Sector Specialisms
Housing
Building Materials
Sanitary Ware
Windows
Doors
Interiors
Exteriors
Structural Materials
Role
What you would be doing
audit support
chatbots
lead scoring
data dashboards
crm implementation
project management
- Audit & Compliance Support: Coordinate with global SAP and basis teams to provide necessary support and documentation to auditors, ensuring all project implementations align with Governance, Risk, and Compliance (GRC) requirements.
- After-Sales Service: Chatbots for customer support, automated ticket routing, and predictive maintenance.
- Sales: Lead scoring, predictive analytics for sales forecasting, and personalized product recommendations.
- Data Analytics & Reporting: Design, build, and maintain interactive data dashboards and analytical reports to provide actionable insights into business performance. This includes data collection, cleaning, and visualization.
- CRM Implementation & Optimization: Lead the implementation, configuration, and ongoing optimization of CRM platforms, specifically Salesforce and Zoho, to enhance sales and customer service processes.
- Project Management: Manage all phases of digital transformation projects, from initial scoping and stakeholder analysis to implementation and post-launch support.
- Technical Expertise: Serve as a subject matter expert on digital solutions, staying up-to-date with industry trends and emerging technologies.
- Stakeholder Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to ensure project alignment with business goals and successful adoption of new technologies.
- IT Vendor Management: Manage Service Level Agreements (SLAs) and monitor contracts with IT vendors to ensure optimal performance, compliance, and effective service delivery.
- AI Use Case Development: Identify and develop innovative AI and machine learning use cases to support business functions, including:
What you bring
b.tech
bigquery
ai/ml
agile scrum
power bi
salesforce
- Notice period - 1 Month (by either parties)
- Excellent organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
- Education: A Bachelor of Technology (B.Tech) degree in Computer Science, Information Technology, or a related technical field is required.
- Experience with cloud-based data warehouses like Google BigQuery is a plus.
- Familiarity with AI/ML concepts and a track record of implementing AI-driven solutions.
- Exceptional problem-solving abilities and a strategic mindset.
- Proven experience working within an Agile Scrum framework.
- Experience with data visualization tools such as Power BI, Tableau, or Looker Studio.
- Location: Gurgaon, India. This is a hybrid role requiring 4 days in the office and 1 day of work from home (WFH). Occasional domestic and international travel may be required.
- Demonstrated expertise with CRM systems, particularly Salesforce and Zoho.
- Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders.
- Solid understanding of data analytics principles and database management.
- Experience: 3 to 6 years of proven experience in digital transformation, IT project management, or a similar role.
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Interview process
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Company
Overview
Born 2011
Year of founding
Company formed through merger in 2011.
Four Units
Core business areas
Operations organized into four business divisions.
Multi-Billion Revenues
Annual revenue scale
Generates billions of dollars in annual revenue.
Heavy R&D Investment
Commitment to innovation
Significant resources allocated to research and development.
- Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls.
- Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence.
- Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong.
- Partners on innovative projects ranging from smart-home sensors to reinvented household toilets.
- Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.
- MAKE BETTER HOMES A REALITY FOR EVERYONE, EVERYWHERE
- Do the Right Thing
- Work with Respect
- Experiment and Learn
- Work with Respect
- Deliver on Commitment
- Embrace Quality
- Inspire Passion
- Pursue Growth
90% reduction target
Net-zero COâ‚‚ emissions goal by 2050
Aims to reduce Scope 1, 2, and 3 emissions by 90% by 2050, with the remaining 10% offset through carbon removal.
50.4% reduction
Mid-term Scope 1 & 2 target by 2030
Committed to reducing Scope 1 and 2 emissions by 50.4% by 2030 compared to FYE 2019 levels.
94.1% energy‑saving faucets
Sold in Japan
Over 94% of faucets sold in Japan are designed to save energy and water.
99.4% water‑saving toilets
Adopted in Japan
Nearly all toilets sold in Japan are water-saving models.
- Published 2025 TCFD/TNFD Disclosure Report including analysis of >90% of SBTN High Impact Commodity List raw materials
- Science-Based Targets initiative (SBTi) approval in March 2024 for both near-term and net-zero targets
- Registered as TNFD Early Adopter in December 2023, integrating LEAP (Locate-Evaluate-Assess-Prepare) approach
- High-performance windows for new detached houses sold in Japan: 93%
30% Female Board
Female Representation on Board
30% of board members are women as of June 2021, with a target for gender parity by 2030.
17.4% Female Managers
Female Representation in Management
17.4% of managers are women as of March 31, 2025.
1point Rise
Psychological Safety Score
The global psychological safety score increased by 1 point year-over-year in the LIXIL Voice survey.
- Target for gender parity (50:50) for directors/executive officers by 2030, with a 30% female target for managerial positions.
- 125 D&I workshops delivered to ~6,000 managers (86% of total) in FYE 2024.
- Five global ERGs launched in FYE 2022: Gender Equity, Multicultural, Ability, Working Parents & Caregivers, LGBTQ+.
- 12 events held during Global Diversity Awareness Month in FYE 2024.
- Implemented policies: no dress code, unified job titles ('leader'), flexible work, and enhanced parental/personal leave.
- Sub-titling for hearing-impaired and non-native speakers; AI-based speech-to-text in online showroom via ERG feedback.
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