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Customer Service Representative
Southern Home Services
Assist customers, schedule services, and resolve issues as the primary point of contact.
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Millbrook, AL
Field
Company Size
1,000 Employees
Service Specialisms
Air conditioning installation & repairs
Heating installation & repairs
Indoor air quality services
Plumbing repairs
Electrical repairs
Generator installation & repair
Smart home automation
Sector Specialisms
Residential HVAC
Commercial HVAC
Multifamily HVAC
Air Conditioning
Heating
Plumbing
Electrical
Utilities
Role
What you would be doing
customer liaison
inquiry response
appointment scheduling
product knowledge
record management
issue resolution
- Serve as a key liaison between customers, technicians, sales team, and management to facilitate effective communication and address service needs promptly.
- Respond to incoming customer inquiries and requests with professionalism and a friendly demeanor, ensuring a welcoming experience.
- Efficiently schedule service and routine maintenance appointments, ensuring optimal use of resources and timely responses to customer needs.
- Participate in in-house training on products, services, and office software necessary for effective performance in this role.
- Perform work while sitting and/or standing at an individual work station or office
- Use hands to type, handle or feel objects or controls; reach with hands and arms.
- Provide detailed information about our products and services, helping customers make informed decisions that best suit their needs.
- Maintain and update customer records based on interactions, ensuring accurate and accessible information for future reference.
- Develop and maintain an extensive knowledge base of our evolving products and services to better assist customers and enhance their experience.
- Troubleshoot and resolve customer issues and concerns with empathy and urgency, ensuring customer satisfaction.
What you bring
customer service
admin experience
communication
organization
time management
reliability
- Proven ability to cultivate strong rapport with customers and colleagues alike.
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
- Excellent written and verbal communication skills to convey information clearly and effectively.
- Communicate verbally via phone or other communication device.
- Reliable, Year-Round Work
- Ability to stand, walk and sit; talk or hear, both in person and by telephone
- A minimum of 1 year of administrative or customer service experience in an office environment is required.
- Strong organizational and time management skills, with the ability to prioritize tasks and see them through to completion.
- Ability to work independently while maintaining integrity in a structured yet relaxed atmosphere.
- Employee discounts
- Health savings accounting
- Growth Opportunities
- Paid Time Off and Paid Holidays
- Company paid short term life insurance
- Life insurance
- Comprehensive Medical, Dental and Vision Benefits
- Weekly Paychecks
- Flexible spending account
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Interview process
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Company
Overview
Founded in 2016
Year Established
The company began as a focused HVAC provider in Maitland, Florida.
$750M Revenue
Annual Revenue
The company reached approximately $750 million in annual revenue by early 2025.
- Grew rapidly via acquisitions—expanding services into plumbing, electrical and generators under 'One Call. One Company.'
- Operates multiple regional brands, serving both homeowners and light‑commercial clients across a dozen states.
- Specializing in HVAC repair, installation, ductless systems, generators, plumbing and electrical work.
- Noteworthy for preserving acquired brands’ identities while integrating support and resources.
- Typical projects include emergency AC repairs, new central cooling installations, and indoor air‑quality upgrades.
- Continues aggressive expansion through partnerships and acquisitions in markets like Alabama and Maryland.
- Customer Focused - We strive to deliver unparalleled service that exceeds customer expectations.
- Integrity - We operate with honesty, transparency, and reliability in every interaction.
- Excellence - We are committed to achieving the highest standards in every aspect of our business.
- Innovation - We embrace new ideas and technology to improve our services and operations.
- Teamwork - We foster a collaborative environment to achieve shared success.
- Safety - We prioritize the safety and well-being of our employees and customers.
Net Zero by 2030
Emissions Target
Target for achieving net zero emissions, demonstrating commitment to reducing environmental impact.
- Committed to reducing environmental impact and promoting sustainable practices.
- Focusing on energy-efficient solutions for clients to reduce carbon footprints.
- Implementing eco-friendly technologies in operations, such as energy-efficient HVAC systems.
- maintains a strong focus on providing equal opportunities for all employees
- has implemented initiatives to support a diverse and inclusive workforce
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