Customer Service Representative at Jazz Heating, Cooling, Plumbing, & Electrical in Pleasanton, CA | Kablio
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Customer Service Representative
Jazz Heating, Cooling, Plumbing, & Electrical
Heating, cooling, plumbing, and electrical services for residential and commercial customers.
First point of contact handling customer inquiries, orders, and support.
12 days ago ago
$20
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Pleasanton, CA
Field
Company Size
200 Employees
Service Specialisms
Heating
Cooling
Plumbing
Electrical
Installation Services
Maintenance
Repairs
Home Improvement
+17 more
Sector Specialisms
Residential
Commercial
Buildings
Energy
Utilities
Infrastructure
Role
Description
product guidance
order monitoring
crm management
troubleshooting
technical coordination
escalations
Help customers choose the right service or product based on their needs. No hard sales, but confident guidance encouraged.
Monitor order status, proactively communicate updates, and set clear expectations with customers.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Provide customers with information about promotions, discounts, maintenance plans, and new product offerings.
Ensure accurate processing of customer orders and timely fulfillment.
Respond to customer inquiries via phone, email, SMS etc. with professionalism, accuracy, and urgency.
Identify opportunities to enhance the customer’s experience and strengthen loyalty.
Coordinate with technical teams for advanced troubleshooting and service needs.
Maintain and update customer accounts and records within the CRM system.
Offer basic troubleshooting support for HVAC, and plumbing products and guide customers through simple installation or maintenance steps.
Provide clear information on HVAC, and plumbing products, services, maintenance plans, warranties, and company policies.
Escalate complex situations to the appropriate department or manager when needed.
Requirements
crm
hvac
customer service
problem solving
1-2 yrs
communication
Ability to work a 4x10 schedule (four 10-hour shifts per week) with flexibility for evenings or weekends as needed.
Strong problem-solving abilities and a calm, professional approach to conflict resolution.
Handle and resolve customer concerns with empathy, confidence, and strong problem-solving skills.
Ability to multitask effectively while maintaining accuracy and attention to detail.
Sales or upselling experience not required, but a natural ability to guide customers toward the right solutions is a plus.
Comfortable working in a fast-paced environment with high call volume.
1–2 years of customer service experience; HVAC or home-services industry experience is a strong plus.
Must be able to maneuver up to 2 5 lb. by lifting, carrying, pushing
May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
Proficient with customer service tools, CRM systems, and standard office software.
Positive attitude, team-oriented mindset, and commitment to delivering exceptional customer experiences.
Excellent verbal and written communication skills.
Familiarity with HVAC systems or terminology preferred; willingness to learn quickly is essential.
May be required to drive and sit for long periods of time
Stand/Sit: Must be able to remain in stationary position 50% of the time
Benefits
Medical, Dental, Vision
401(k), IRA
Paid Holidays, generous PTO plan , Sick Pay available based on position
Employee Discounts
Career growth opportunity
Industry Leading Benefits Package
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Reliable and high-quality home services are at the core of their mission.
Expertise includes heating, cooling, plumbing, and electrical systems.
Committed to providing tailored solutions for both residential and commercial clients.
Specializes in comprehensive installations and repairs for HVAC, plumbing, and electrical systems.
Known for quick response times and exceptional customer satisfaction.
Maintains long-term client relationships through consistent quality service.
Handles projects ranging from small home repairs to large-scale commercial endeavors.
Ensures homes and businesses remain comfortable and efficient year-round.
Culture + Values
Values‑Driven Culture: integrity, professionalism, and a genuine passion for service
No Shortcuts, Only Commitment: unwavering commitment from every employee
Trusted Partnerships: aligning with organizations committed to quality
Award‑Winning Excellence: dedication to delivering top‑notch services
Environment + Sustainability
Focus on energy-efficient upgrades and top-notch air quality improvements to enhance home efficiency and comfort
Promote HVAC tune-ups, duct cleaning, UV purifiers, and HEPA filtration to reduce energy consumption
Encourage reduced utility bills via clean indoor air systems for smoother HVAC operation
Inclusion & Diversity
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