Key Account Manager
Schindler Lifts Australia Pty Limited
relationship management
team coaching
compliance
issue resolution
contract management
business development
You will take on the responsibility for managing the customer relationships at an operational and management level to drive business development opportunities and customer satisfaction.
- Develop and maintain relationships with key personnel
- Management of the existing customer relationship and maximising the customer experience
- Coach and mentor service teams nationally to deliver a tailored customer experience to the key account.
- Ensure compliance with required procedures and behaviours
- Act as the interface between our key customers and internal stakeholders to ensure the resolution of any customer issues
- Understand and manage both comprehensive and non-comprehensive service contracts to achieve portfolio growth, set targets and expand the account
degree
key account
sales experience
contract management
lift industry
communication
Experience in the lift industry as a Key Account Manager or a similar industry, such as HVAC, Fire, Security, Plumbing or similar, will be highly regarded.
We are constantly looking for passionate and enthusiastic people with the energy and drive to build relationships and networks. At Schindler you will find a highly motivated and engaged working environment that lets you grow as an individual and allows you to plan your career.
We are seeking an experienced Key Account Manager to join our Queensland Service Sales team based at Eagle Farm. The role will be reporting directly to the Service Operations Manager for Queensland and will be managing the key relationship with our Brisbane Airport service account.
- A degree in a relevant technical or business-related discipline will be highly valued
- The successful candidate will be solution-focused with strong communication and influencing skills.
- Demonstrated experience facilitating operational and sales requirements for internal and external stakeholders.
- Previous operational, business development / key accounts sales and contract management experience, preferably in a service-related industry
At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.
- Potential for real growth both personally and professionally
- $92K Base + 12% Super (Depending on qualification and Key account management experience)
- Opportunity to access educational support, access to staff discount scheme, and social activities
- 10% Annual Bonus
- You will even get a day off for your birthday!
- A leading player in the vertical transportation industry, offering lifts, escalators, and moving walkways.
- BUILT A SOLID REPUTATION FOR QUALITY AND INNOVATION IN URBAN MOBILITY SOLUTIONS OVER SEVERAL DECADES.
- Delivers customized solutions for both large-scale commercial properties and residential developments.
- Recognized for its commitment to safety, reliability, and sustainability in providing transportation systems for both new and existing buildings.
- Integral to high-rise projects, often providing seamless movement between floors in iconic Australian skylines.
- Completed a notable project transforming transportation within some of Australia's largest and most complex buildings, offering both technical innovation and user-centered design.
- Serves a wide array of sectors, including residential, commercial, and transportation, making it a go-to partner for vertical mobility solutions.
- Customer Orientation: Always putting the customer at the center of what we do.
- Innovation: Continuously striving to improve and innovate in every aspect of our work.
- Integrity: Operating with honesty, transparency, and accountability in everything we do.
- Collaboration: Working together as a team to achieve shared goals and solve challenges.
- Excellence: Committing to the highest standards in products, services, and safety.
- Sustainability: Emphasizing environmental responsibility in our operations and products.
2050
Net-Zero Emissions Target
The company aims to achieve net-zero emissions by this future year through comprehensive sustainability initiatives.
- Focus on reducing energy consumption, improving operational efficiency, and developing eco-friendly products.
- Ongoing efforts to reduce carbon footprint across all stages of product life cycle.
- Development of energy-efficient elevators and escalators to minimize environmental impact.
- Implementation of sustainable practices in the company’s supply chain and operations.
- Committed to fostering a diverse and inclusive workplace.
- Supports gender diversity with initiatives to promote female leadership in traditionally male-dominated roles.
- Committed to ensuring equal opportunities and creating an environment where everyone can thrive.
- Gender diversity goals include increasing the percentage of women in leadership roles.
- Regularly reviews and adjusts policies to promote inclusive hiring and retention strategies.
