Technical Service Manager

Description

The Technical Service Manager – Banking Hubs will oversee service delivery across a portfolio of banking locations, traveling on‑site three days each week to manage providers, coordinate maintenance, and ensure operational excellence, while dedicating two days to planning, vendor management, and performance analysis from a home/office base. Reporting to the National Account Director, this multi‑site role blends hands‑on oversight with strategic service planning.

• Oversee service delivery across Banking Hubs to meet SLAs.
• Manage multi‑disciplinary service provider relationships.
• Conduct performance reviews and address failures promptly.
• Schedule preventative maintenance with minimal disruption.
• Lead emergency response and ensure 24/7 infrastructure availability.
• Control contractor access and enforce security clearances.
• Coordinate specialist services (UPS, generators, critical power, server rooms).
• Supervise security system upkeep (CCTV, access control).
• Ensure fire safety system compliance.
• Maintain building services (water, lifts, emergency lighting, HVAC).
• Use mobile/CAFM tools to track work orders and performance data.
• Perform post‑maintenance quality checks and sign‑offs.
• Drive sustainability and energy‑efficiency initiatives.
• Develop service delivery plans and maintenance schedules.
• Produce KPI‑based performance reports and cost analyses.
• Negotiate contracts and manage vendor performance.
• Liaise with senior management on service outcomes and improvements.
• Prepare client and compliance documentation.
• Analyse data to identify optimisation opportunities.
• Review performance trends to standardise best practices.
• Deliver monthly/quarterly reports to stakeholders.
• Plan major maintenance projects and capital upgrades.
• Maintain audit‑ready service records.
• Client relationship reporting.

Requirements

• Mechanical or Electrical engineering qualification (HNC/HND or equivalent).
• Knowledge of building services (electrical, mechanical, HVAC, critical systems).
• ≥5 years managing technical services in commercial settings.
• Experience coordinating multiple providers and SLA management.
• Background with regulated critical infrastructure (e.g., financial services).
• Strong vendor and contract management skills.
• Excellent communication and stakeholder management.
• Proficiency with CAFM, mobile tech, and service platforms.
• Analytical ability to interpret service data.
• Full UK driving licence for regular travel.
• Proficient in Microsoft Office and service management applications.
• PRINCE2 or similar project management certification.
• Commercial awareness and contract management.
• IOSH Working Safely or equivalent health‑safety certification.
• Asbestos awareness, water risk assessment (L8) knowledge.
• CSCS card.
• Experience in budgeting and cost control.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance