Sr. Community Relations Rep. - 1,000+ ($24.28 - $30.10)

Description

• Handles communication for ongoing construction projects, acting as a liaison between residents and RSO. Assists with drafting and distributing resident communications regarding construction updates.
• Monitors and communicates key Notice to Vacate findings and follows up on customer satisfaction surveys and social media posts as needed.
• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
• Leads the training, onboarding, and development of new team members.
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Supports the Assistant Manager and Community Manager with scheduling and resident communication for projects, filing incident reports, handling escalated concerns, and PO creation for basic services
• Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
• Coordinates and streamlines processes related to resident services, ensuring compliance with company policies and regulations.
• Assists with daily operations of the operating unit’s resident services office, which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.

Requirements

• One year experience in a similar role, including knowledge of Fair Housing laws.
• Excellent customer service skills.
• Proficient in computer skills and with software such as Google Calendar, Sheets, and Docs.
• Ability to work on weekends, holidays, and evenings.
• Excellent written and oral communication, interpersonal skills, and time management skills.
• High School Diploma or equivalent work experience.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• In-town travel may be required.
• General business acumen with the ability to handle basic accounting principles and concepts.
• Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs, and lifting objects of up to 20 pounds.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance