Handles communication for ongoing construction projects, acting as a liaison between residents and RSO. Assists with drafting and distributing resident communications regarding construction updates.
Monitors and communicates key Notice to Vacate findings and follows up on customer satisfaction surveys and social media posts as needed.
Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
Leads the training, onboarding, and development of new team members.
Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
Supports the Assistant Manager and Community Manager with scheduling and resident communication for projects, filing incident reports, handling escalated concerns, and PO creation for basic services
Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
Coordinates and streamlines processes related to resident services, ensuring compliance with company policies and regulations.
Assists with daily operations of the operating unit’s resident services office, which may include sales, processing move-in/outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
Requirements
fair housing
customer service
google suite
ca license
accounting
high school
One year experience in a similar role, including knowledge of Fair Housing laws.
Excellent customer service skills.
Proficient in computer skills and with software such as Google Calendar, Sheets, and Docs.
Ability to work on weekends, holidays, and evenings.
Excellent written and oral communication, interpersonal skills, and time management skills.
High School Diploma or equivalent work experience.
Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
In-town travel may be required.
General business acumen with the ability to handle basic accounting principles and concepts.
Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs, and lifting objects of up to 20 pounds.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
20% Control
Orange County Holdings
Controls nearly 20% of Orange County, integrating development areas with permanent natural landmarks.
$3-4B Revenue
Annual Financial Strength
Generates over $3–4 billion in annual revenue as a private entity.
150 Office Hubs
Managed Communities
Oversees 150 office communities across coastal California.
40+ Retail Centers
Open-Air Shopping
Oversees 40+ open-air retail centers along coastal California.
Founded in 1864 on a vast ranch, the company evolved into a master‑planner shaping the City of Irvine and Newport Coast.
Privately owned by real‑estate magnate Donald Bren, it retains unmatched control of coastal‑California land.
Its portfolio spans luxury apartments, office campuses, retail centers, resorts and preserved open space.
Typical projects include high‑end residential villages, modern workplace hubs, premier shopping districts and resort hotels.
Focuses on master‑planned communities integrating housing, jobs, schools, parks, retail and nature preserves.
It has created iconic destinations like Irvine Spectrum Center, Fashion Island and Newport Coast resort.
Culture + Values
We are committed to providing exceptional customer service.
We foster an entrepreneurial culture where ideas are welcomed and people are encouraged to take initiative.
We are passionate about quality and excellence in everything we do.
We embrace diversity and inclusion, empowering people to bring their unique perspectives to the workplace.
We are driven by integrity, accountability, and ethical behavior.
We continually strive for innovation and improvement.
We create environments where employees and customers can thrive.
Environment + Sustainability
2045
Carbon Neutrality Target
Aim to achieve net zero carbon emissions by this year.
40%
Carbon Footprint Reduction
Achieved a significant reduction in operational emissions since 2015.
25%
Water Usage Reduction
Reduced water consumption per square foot over the last five years.
75%
Construction Waste Diversion
Recycled or repurposed a large portion of construction materials.
Committed to sustainability and environmental stewardship.
Integrates sustainable design features into new developments, such as energy-efficient systems and green building certifications.
Inclusion & Diversity
40% Leadership
Women in Leadership
Women hold nearly half of leadership roles, reflecting the company's commitment to性别多样性。
Fosters an inclusive workplace where all employees feel respected and valued.
Supports employee resource groups focused on women in leadership, veterans, and LGBTQ+ employees.
Tracks progress through regular diversity audits to improve workplace inclusivity.