Identify opportunities and recommend solutions for improving service efficiency and effectiveness. Participate in IT initiatives to address service issues, keeping abreast of the technical aspects of the PC-LAN/ WAN computing environment.
Participate in IT projects intended to improve or upgrade the network infrastructure continually. For example, evaluate new software and hardware required to meet a business need or make a process more cost-effective.
Install switches, hubs, networks, routers, and systems hardware; troubleshoot, maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team, and other IT groups when issues or problems arise to minimize client productivity loss caused by technology outages and provide the necessary infrastructure for clients to meet their business needs.
Implement network architectures, including LAN-to-WAN, LAN-to-LAN, WAN-to-WAN, Cloud-to-onPrem, and Cloud-to-Cloud communications.
Locate the necessary tools and processes to identify troublesome trends, develop plans to resolve and prevent network problems from recurring, maintain high service levels for the user community, and familiarize yourself with the method for easily comparing installation performance against established performance objectives.
Supports in designing networks; identifies and implements solutions; makes suggestions for ensuring a cost-effective and efficient infrastructure environment to provide the processing power essential to department operations.
Review assigned service requests daily, following up and providing status updates to clients; ensure data on service requests is entered into help desk problem tracking systems accurately and promptly daily to provide an up-to-date picture of service delivery status and backlog.
Participate in tool and vendor evaluations.
Monitor and control infrastructure performance in response, throughput, and availability of on-prem and cloud data centers.
Create and implement test plans (including functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and strategy); aid in the development of automated test suites for product regression and stress.
Monitor the performance and availability of LAN/WAN platforms and help configure, install, and maintain the necessary hardware and software to run production applications and perform development.
Ensure a stable performance environment for enterprise systems and that problems occurring in the corporate network are identified and solved as rapidly as possible; provide critical and essential service to locations enterprise-wide.
Follow procedures for LAN/WAN administration (e.g., security, reliability).
Requirements
palo alto
zscaler
cisco
ospf
bgp
bachelor's
Knowledge of test platforms, including evaluation of test equipment and design of test networks, is preferred.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Experience with Palo Alto firewalls and Zscaler – or other ZTN solutions- is required.
Knowledge of Cisco products is required.
Knowledge of routing protocol, including understanding OSPF and BGP is required.
Bachelor's in computer science or equivalent work experience is required.
Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment required.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
7 years of Enterprise Networks Support experience is required.
Knowledge of computer security procedures and protocols is strongly preferred.
Knowledge of current technological developments/trends in their area of expertise is preferred.
Approximately 10% of travel may be required to support the position’s responsibilities.
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1995
Year Founded
The company was spun off from American Radio Systems.
148,000 Sites
Global Presence
Operates across 24 countries, providing extensive coverage.
$4B Income
Annual Revenue
Reported over $4 billion in operating income and $2.26 billion in net income.
2005–2021
Acquisition Years
Series of strategic acquisitions to expand operations.
As a REIT, it leases space on towers and rooftops to carriers, broadcasters, government agencies and broadband providers.
It pioneered a neutral-host colocation model, enabling multiple tenants per tower to reduce costs and accelerate 5G rollouts.
Typical projects range from rural tower builds to urban DAS installations and turnkey data-center deployments.
Known for blending traditional tower leasing with cutting-edge edge computing and interconnectivity solutions.
Culture + Values
Understand our customers’ needs and satisfy them
Hire good people and empower them
Focus on solutions, not problems
Do what we say we’re going to do
Have fun
Play to win
Environment + Sustainability
40% GHG reduction
GHG Emissions Reduction Goals
Committed to reducing Scope 1 & 2 emissions by 40% and Scope 3 emissions by 40% by 2035 compared to 2019 levels, as approved by the Science Based Targets initiative (SBTi).
120 MW solar
On-Site Solar Energy
Operates on-site solar installations across over 18,000 locations, generating 120 MW of capacity and 100 GWh annually.
150K trees
Tree PlantingInitiative
Supported the global planting of over 150,000 trees to promote environmental sustainability.
300M investment
Energy Efficiency Investment
Invested over $300 million in energy efficiency, renewables, and storage projects across Africa since 2018.
Protected nearly 5,000 bird nests in 2023.
Reduced Scope 1 & 2 emissions via Power-as-a-Service, including a 21% reduction in direct GHG per tower in Africa since 2019 and a reduction of ~43.5 million liters of diesel usage annually.
99% of tower steel waste (~10,700 tonnes) was recycled or reused.
Targeting >20% increase in on-site renewable energy generation in 2024 compared to 2023 baseline (excluding India).
Deployed over 87,000 lithium-ion batteries across 21,830 sites, providing ~850 MWh of storage capacity.
Inclusion & Diversity
50%+ women
Board Representation
Over half of the Board members are women and/or from underrepresented groups, reflecting strong leadership diversity.
40k+ resources
Learning Opportunities
Launched ATC YOU global learning university in 2023 with tens of thousands of learning resources and thousands of online courses in multiple languages.
$10M+ contributed
Education & STEM Impact
American Tower Foundation has donated over ten million dollars since 2017 to education and STEM initiatives, supporting future talent development.
450k+ certificates
Digital Skills Training
Digital Communities program has awarded over 450,000 training certificates to individuals in 15 countries through 580+ centers.
Focus on attracting, developing, engaging, and retaining strong talent across a global employee base.
Formed a Social Justice Committee in 2021 to support organizations fighting inequality.