Lead TMC Operator
Lbj Texpress Lanes
Lead operator overseeing TMC staff, operations, and traffic monitoring.
6 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dallas, TX
Field
Company Size
50 Employees
Service Specialisms
Design‑build
Finance
Operate
Maintain
Sector Specialisms
Infrastructure
Transport
Role
What you would be doing
its monitoring
sop compliance
performance tracking
data collection
training manuals
workload prioritization
- Monitor ITS devices, (i.e., CCTV Cameras DMS, etc.) reporting equipment failures and tracking the resolution to reported issues.
- While performing the duties of this job, the employee is regularly required to talk or hear
- Ensure Operators understand and comply with TMC SOP Procedures when performing work duties.
- Keep TMC Manager and Supervisor advised of potential department and personnel issues.
- Assist in prioritizing workload assignments and communicate priorities for each shift. Work closely with the Supervisor to correct errors and resolve day-to-day processing issues.
- Assist with creating or updating training manuals and other daily documents and forms used in the TMC.
- Work jointly with the Supervisor to provide training and coaching to support the teams continued development.
- Provide department support assisting the Supervisor in providing daily leadership and direction to TMC Operators.
- The employee is frequently required to stand, walk and sit
- Assist Supervisor in tracking performance data and analyze for trends and opportunities. Make recommendations and respond to changing operational needs effectively, e.g. staffing and process changes.
- Assist with data collection to include in monthly TMC Operation and Performance Reports.
What you bring
microsoft office
traffic management
2+ years
supervisory
high school
customer service
- Excellent verbal, listening and written communication skills.
- The employee must occasionally lift and/or move up to 10 pounds
- Must be proficient in Microsoft Office and other PC based programs
- Excellent customer service skills
- Ability to interact with colleagues in a self-managed team structure
- Demonstrate ability to perform all essential job duties as outlined in the TMC Operator job description.
- Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
- Thorough knowledge of LBJ/NTE Traffic Management Center operations
- Minimal travel required - a NTE location for short durations
- Ability to establish and maintain effective relations with all upper management, internal and external departments, State agencies, the general public, and department personnel.
- Ability to coordinate real time activities and initiate immediate response
- Minimum of 2 years’ experience in a Lead or Supervisory capacity supporting a team in a dispatch, distribution, or call center environment.
- Type at least 30-35 WPM
- Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
- Accurately and quickly read maps
- High School High Diploma or equivalent training.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
- Committed to enhancing traffic flow in Dallas through high-quality toll lanes.
- Revolutionizing transportation with a focus on fast and reliable travel.
- Specializing in constructing and maintaining express lanes to boost mobility and ease congestion.
- Setting new standards in toll lane solutions for smoother commutes.
- Undertaking intricate infrastructure projects with meticulous attention and engineering prowess.
- Partaking in an extensive initiative to modernize regional transportation and improve daily commutes.
- Employing advanced toll lane technologies, including real-time traffic monitoring.
- Paving the way for future transportation innovation in Texas.
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