Lead TMC Operator

Description

• Monitor ITS devices, (i.e., CCTV Cameras DMS, etc.) reporting equipment failures and tracking the resolution to reported issues.
• While performing the duties of this job, the employee is regularly required to talk or hear
• Ensure Operators understand and comply with TMC SOP Procedures when performing work duties.
• Keep TMC Manager and Supervisor advised of potential department and personnel issues.
• Assist in prioritizing workload assignments and communicate priorities for each shift. Work closely with the Supervisor to correct errors and resolve day-to-day processing issues.
• Assist with creating or updating training manuals and other daily documents and forms used in the TMC.
• Work jointly with the Supervisor to provide training and coaching to support the teams continued development.
• Provide department support assisting the Supervisor in providing daily leadership and direction to TMC Operators.
• The employee is frequently required to stand, walk and sit
• Assist Supervisor in tracking performance data and analyze for trends and opportunities. Make recommendations and respond to changing operational needs effectively, e.g. staffing and process changes.
• Assist with data collection to include in monthly TMC Operation and Performance Reports.

Requirements

• Excellent verbal, listening and written communication skills.
• The employee must occasionally lift and/or move up to 10 pounds
• Must be proficient in Microsoft Office and other PC based programs
• Excellent customer service skills
• Ability to interact with colleagues in a self-managed team structure
• Demonstrate ability to perform all essential job duties as outlined in the TMC Operator job description.
• Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
• Thorough knowledge of LBJ/NTE Traffic Management Center operations
• Minimal travel required - a NTE location for short durations
• Ability to establish and maintain effective relations with all upper management, internal and external departments, State agencies, the general public, and department personnel.
• Ability to coordinate real time activities and initiate immediate response
• Minimum of 2 years’ experience in a Lead or Supervisory capacity supporting a team in a dispatch, distribution, or call center environment.
• Type at least 30-35 WPM
• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
• Accurately and quickly read maps
• High School High Diploma or equivalent training.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance