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Service Contracts Coordinator

Hill York

Leading provider of mechanical, electrical, and plumbing (MEP) engineering services.

Manage service contracts lifecycle and coordinate with teams for HVAC services.

5d ago

Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Fort Lauderdale, FL

Office Full-Time

Company Size

200 Employees

Service Specialisms

HVAC installation

HVAC maintenance

HVAC repair

Energy solutions

Energy service agreements

System maintenance

Critical environments

Chiller plant optimization

Sector Specialisms

Commercial

Residential

Mechanical

HVAC

Energy Solutions

Construction

Retrofit

Service Repairs

Role

What you would be doing

contract management

erp management

sop development

preventive billing

data reporting

cross‑functional coordination

Collaborate closely with the CSR team—especially the team member responsible for service agreement scheduling—as well as critical environments and area dispatchers to ensure seamless contract execution and service delivery; help service as backup when needed
Lead meetings focused on contract operations, provide timely updates to stakeholders, and support reporting and administrative tasks.
Assist the sales team with maintenance contract executions and renewals, ensuring service delivery aligns with contractual obligations and customer expectations.
Support reporting and administrative tasks that keep contract processes efficient and well-organized, including preparing and updating weekly spreadsheets as needed.
Apply critical thinking and problem-solving skills to assess customer needs, troubleshoot issues, and deliver effective solutions.
Partner with Operations, Sales, Billing, Dispatch, and Maintenance teams to support contract accuracy and service delivery, while keeping all relevant stakeholders informed with timely status updates.
Develop and maintain Standard Operating Procedures (SOPs) for job functions and technician-related needs (e.g., asset lists, filter information).
Ensure timely generation, distribution, and billing of monthly preventive maintenance service orders.
Provide excellent customer service via phone and email to a diverse customer base, including top-tier and critical environments, maintenance contract customers ensuring a high standard of care and professionalism.
Crosstrain with CSR team members and provide backup support when needed.
Demonstrate accountability by taking ownership of tasks and outcomes, ensuring high-quality service and continuous improvement.
Build and maintain strong professional relationships with technicians, customers, and internal teams by fostering open communication, collaboration, mutual respect, and trust.
Enter and maintain accurate and complete contract records in the ERP system, including tasking, budget, billing, scope, and equipment details.
Maintain customer databases and forms using appropriate platforms such as all customer requirements in our internal system to foster cross-functional relationships with critical environments and maintenance functions.
Take full ownership of service agreement contracts, managing everything from initial setup through renewals, addendums, warranty, and cancellations within the ERP system ensuring smooth transitions and minimal disruption.
Foster a positive and collaborative team environment.
Prepare and submit market recovery documentation as required.

What you bring

hvac

excel

microsoft office

high school