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Associate, Service Ops Support
Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Coordinate activities for the Service business, manage tasks supporting field ops managers, and ensure efficiency, cost containment, and customer satisfaction.
Organize warehouse audits, inventory, and shipping
Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup
Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues
Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements
Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed
Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.
Perform iPhone Application system data management
Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
Ensure that material and labor cost align with monthly targets
What you bring
high school
communication
microsoft
team-oriented
self-motivated
leadership
High school diploma or equivalent required; bachelor’s degree preferred
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
Ability to work in a highly team-oriented and dynamic environment
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Strong leadership skills and goal-orientated with strong time management and organizational skills
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