Call Center Representative - Bilingual English-Spanish
Sensys Gatso Usa, Inc.
A US subsidiary delivering automated speed, red‑light and school‑zone enforcement solutions.
Provide bilingual English‑Spanish support via phone, chat, and email for US clients.
2 days ago
Junior (1-3 years)
Full Time
Beverly, MA
Office Full-Time
Company Size
302 Employees
Service Specialisms
Traffic enforcement as a Service (TRaaS)
End‑to‑end turnkey camera solutions
Software platforms integration
Image capture systems
Customer services
Adjudication services
Payment collection
Field services
Sector Specialisms
Traffic Safety
Automated Traffic Enforcement
Roadway Safety
Public Safety
Municipal Programs
Transportation
Government
Role
Description
call handling
customer support
issue escalation
quality targets
training support
call documentation
Collaborate cross-functionally with other employees and departments as needed to identify and improve our road safety programs and offering.
Handle a large volume of inbound and outbound calls, chats, and emails in a timely manner.
Follow communication scripts, client policies and procedures, account statuses.
Happily assist fellow employees with communication skills and job knowledge, including training, shadowing, role playing, and professional feedback.
Identify opportunities to improve customer experiences and call outcomes.
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Maintain ownership of calls throughout the lifecycle of a callers request, including follow up or escalation when requested or necessary.
Identify customer needs, provide relevant information, demonstrate empathy and professionalism.
Accurately summarize the nature of each call and pertinent facts about unsatisfied customers.
Attend training sessions and practice independent learning to build and continuously sharpen your skills and knowledge in conflict resolution, client policies and procedures, phone system usage, and account databases.
Requirements
bilingual
goto
communication
multitasking
customer focus
1-3 yrs
Capacity to understand the customer perspective while providing services
Preferred GoTo Contact Center experience
REQUIRED BILINGUAL: English and Spanish;
Strong active-listening and verbal communication skills
Ability to multitask and manage time effectively
1 – 3 years experience in a call center or customer-support role
Benefits
Holidays and paid time off
Competitive salary
401k with employer match
Medical, dental, and vision plans
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2015 Merger
Company Formation
Formed through the merger of Sensys Networks (Sweden) and Gatso (Netherlands).
4K Video Systems
Technology Capability
Employs cutting-edge 4K video technology in traffic enforcement and analytics.
Delivers turnkey automated enforcement programs—speed, red-light, work-zone, school-zone and bus stop arm systems.
Partners with local governments to implement TRaaS models combining fixed and mobile cameras with data and adjudication services.
Typical contracts span multiple years—and recent projects include East Providence RI, Longmont CO, Libertyville IL and Warrington PA.
Uses proprietary hardware (PULS, T-Series) and Xilium software to power enforcement and analytics.
Operates across the US but draws on global R&D from Sensys Gatso Group to deploy cutting-edge 4K video and radar systems.
Notable for combining former law-enforcement veterans with engineers to deliver reliable, data-driven safety enforcement.
Culture + Values
Customer-focused: Our customers are at the heart of everything we do.
Innovation: We drive innovation to improve traffic safety.
Integrity: We act with honesty and uphold the highest standards of professional conduct.
Excellence: We aim for excellence in every aspect of our business.
Collaboration: We believe in the power of teamwork to achieve common goals.
Environment + Sustainability
2050
Net-Zero Commitment
Committed to achieving net-zero emissions by the year 2050.
Committed to reducing environmental impact through energy-efficient technologies and sustainable practices.
Products are designed with minimal environmental footprint, promoting energy savings and sustainability.