Commercial Coordinator

Description

To manage and support the delivery of service contracts primarily with NHS and Private healthcare sector customers by creating quotations, handling contract renewals, uplifts and retention's, processing orders, compiling reports, and maintaining accurate Salesforce CRM records, while providing a high level of customer service and responding promptly to customer enquiries.

• Liaise with internal teams to support the smooth delivery of service activities and contract requirements
• Compile reports to support internal teams, customer communication and contract performance tracking
• Prepare and issue quotations for service contracts, renewals, uplifts and retentions
• Assist with the preparation of customer documentation, proposals and follow up actions
• Respond promptly and professionally to customer calls and enquiries, delivering a high standard of customer service
• Promote a one team approach and contribute to cross functional collaboration across Bender UK
• Manage the full contract renewal cycle, ensuring timely follow up and accurate documentation
• Support contract retention by maintaining regular customer communication and identifying areas for improvement
• Maintain accurate and up to date records within Salesforce, ensuring data quality and effective contract management
• Process customer orders and ensure all required information is correctly recorded

Requirements

Trust: Ability to build and maintain long-term customer relationships.

Teamwork: Ability to work independently and as part of a team.

• Computer literacy with good attention to detail.
• Commercially savvy with strong prioritisation and planning skills.
• Excellent time management skills.
• Experience working in a busy sales department.
• Strong attention to detail and accuracy
• Good communication and administrative skills.
• Customer service experience, preferably in a business-to-business organisation.
• Chartered sales status (ISP etc.) is advantageous.
• Prioritisation and work well with internal teams
• Sales and commercial experience is preferable.
• Ability to learn Bender UK engineering terminology.
• Confident with CRM systems and MS Office

Benefits

🩺 Wellbeing: Single private medical cover and access to an employee assistance programme

🎉 Social: Regular opportunities to meet and interact with colleagues on a social basis

📈 Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence

🏖️ Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year

🎯 Bonus: Sales-driven incentive arrangement paid quarterly

🛍️ Benefits: Access to various high-street discounts

🏠 Hybrid Working: Regular office attendance is required however, we offer flexible working options to support work-life balance

💰 Salary: Up to £30,000

💼 Pension: 6% employer contribution

Training + Development

Interview process

Visa Sponsorship

Security clearance