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Installation Manager
Leaf Home
Manage daily installation operations, schedule jobs, train contractors, and ensure quality.
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Warrendale, PA
Field
Company Size
3,500 Employees
Service Specialisms
Gutter Protection
Water Solutions
Stairlifts
Garage Flooring
Bath & Bathroom Remodeling
Sector Specialisms
Gutter Protection
Bathroom Safety Upgrades
Stairlifts
Cabinet Refacing
Decking
Window Replacement
Door Replacement
Water Solutions
Role
What you would be doing
job scheduling
subcontractor training
report publishing
subcontractor recruitment
issue resolution
process optimization
- Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
- Work with the customer to schedule jobs based on installer availability and customer preferences
- Works with the Field Trainer on individual performance, abilities, and capacities of the installers
- Collaborate with all office and corporate functional teams
- Recruit subcontractors as needed to expand installation capacity
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
What you bring
driver's license
3+ years
microsoft office
high school
communication
team-oriented
- Must hold a valid driver's license.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Less than 10% domestic travel required.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
- Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.
- Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
- 3+ years of successful experience in home construction, remodeling, and/or installation management.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
- Familiarity and comfort using ladders of various heights.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
- Ability to teach others through hands-on and documentation-based learning methods.
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation.
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Demonstrated superior quality and attention to detail in all facets of the installation process.
- Track record of successfully recruiting, training, coaching, and onboarding subcontractors.
- High School Diploma or equivalent.
- Indoor work in a climate-controlled environment.
- Normal Office Environment.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship; candidate must be legally authorized to work without sponsorship.
Information not given or found
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Company
Overview
2005 Founded
Year Established
The company was established in 2005, marking the beginning of its journey to become a leader in home improvement.
- offering industry-leading products
- With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S.
- specializes in creating products that enhance homes and protect them from weather-related damage
- Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions
- has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry
- committed to making homeownership easier by providing innovative solutions backed by excellent customer service
- “Today Not Tomorrow” mantra—empowering employees to get things done in the here and now
- Growth Through Unity—valuing, recognizing, and challenging teammates in their career growth and development
- We aim to hire highly motivated people, and we give them the tools to carve their own path
- Culture reigns at the heart of Leaf Home—people matter most
- Seamlessly adapt culture in hybrid and remote environments
50% reduction
Cardboard Packaging Use
Reduced cardboard packaging used in shipping products by half.
20% Fewer Freight Miles
Freight Emissions
Reduced freight miles traveled, contributing to lower emissions.
- Implementing education, recycling, reuse initiatives, and material alternatives to reduce solid waste
- Pledged reduction of GHG emissions—measuring Scope 1 and 2 emissions with third‑party engagement (started in 2022)
87% in 2021
Employee Satisfaction
Employees reported positive workplace satisfaction, validated by external certification.
80% in 2022
Employee Satisfaction
A continuing trend of high employee satisfaction, recognized externally.
92% in 2022
Employee Welcome Rate
Employees felt a strong sense of belonging and inclusion upon joining the company.
- Established a DEI Committee to sponsor events and educational opportunities for universal belonging
- Launched Veterans Network—partnering in veteran recruitment and supporting transitioning service members
- Formed Women’s Committee to support career development and representation of women
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