Retention Account Manager - Raleigh (hybrid) or Remote

Description

• Remain intimately involved in understanding the organization's products and/or services.
• Support the development of sales strategies to draw in potential buyers or to solicit new potential customers.
• Utilize targeted and insightful questions to speak knowledgeably with decision makers, provide content and product/service information, and work with prospect to explain how product and/or service can address their challenges.
• Perform regular follow-up communication (i.e., phone calls, emails, other outreach as requested, etc.) and facilitate communication with existing customers to reaffirm their sales satisfaction and identify new potential sales opportunities.
• Work closely with marketing, pre-sales, and sales teams to nurture prospects over time, discover needs, offer relevant resources, and identify and document where they are in the buying process to motivate sales opportunities.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Own the renewal process from opportunity creation, strategic meeting, contract creation and closing.
• Produce qualified prospects by following up on inbound leads from various marketing programs, or conducting outbound, proactive calling to target accounts or markets. Manage a personal lead pipeline and follow-up tasks and reply to incoming sales requests from prospects via sales line/live chat and route to the appropriate sales team member.
• Meticulously document outbound/inbound activity and maintain client accounts in customer relationship management (CRM) systems and other marketing databases. Develops sales opportunities to meet/and exceed personal outbound call and lead generation metrics.
• Follow-up with prospective customers/buyers who expressed interest but did not purchase any goods.
• Take initiative to request direction from sales executives in support of meeting company sales goals.

Requirements

• Bachelor's degree in business administration or management, marketing, or related field is recommended.
• Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
• Must be authorized to work in the United States without sponsorship.
• At least two years of previous experience in outbound call center, inside sales experience, or related sales experience. In lieu of a degree, must have 5 years of previous similar experience.
• Proven to consistently achieve and exceed sales and retention goals with a high level of customer service.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Expereince in identifying, managing and closing renewal opportunities.

Benefits

• Rich HSA company-funded options and Flexible Spending accounts
• Supplemental Insurance Plan options
• 100% Company paid premiums for Short Term Disability
• Flexible Paid Time Off after 60 days of employment
• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Life and Accidental Death and Dismemberment insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Paid Holidays, per Employee Handbook

Training + Development

Interview process

Visa Sponsorship

Security clearance