Client Experience Manager

Description

• Flawlessly deliver each piece of inventory that a client purchases and ensure client expectations are exceeded
• Proactively identify and secure industry-leading speakers, educate them on Bisnow’s value, and ensure they are supported throughout their participation
• Host fact finders with the custom event sponsors to identify the topic and speaker pipeline
• Lead the production of high-quality custom commercial real estate events by working with the sponsors, researching compelling content themes, recruiting top-tier speakers, and managing all speaker touchpoints from ideation to event execution
• Simultaneously manage multiple events and campaigns in various stages of production, maintaining exceptional organization, accuracy, and attention to detail throughout
• Work with our Sales Executives, Client Success Managers and Event Producers to become the all-important point of contact for all event sponsors. Bisnow is a sales-driven business and this role is one that requires an individual who can work with and support the sales team in achieving shared goals, no matter how ambitious they might be!
• Source, invite and confirm the speakers for the custom events based on the outline created with the sponsors
• Build lasting relationships with all clients that ensure satisfaction of deliverables and foster loyalty

Requirements

• Comfortable multitasking and thriving under pressure in a deadline-driven environment
• Exposure to sales, events, account management, digital media, and fast paced environments
• Own client preparation/sponsor experience leading up to each ad/content campaign: run dates, deadlines, ad specs
• 1–5 years of experience in live event content production, sponsorship delivery, or related client-facing roles
• Natural relationship builder with the ability to manage C-level stakeholders
• Own client preparation/sponsor experience leading up to each event: confirming sponsor attendee list, providing event set up instructions, gathering shipping details, etc
• Strong project and time management, organizational, and communication skills
• Excellent communication skills

Benefits

• Referral Bonus Program
• You’ll get to work with incredibly smart, passionate, driven, ambitious, kind, caring and mindful people and will rarely experience an overload of policies, bureaucracy or toxicity (the latter, we do not tolerate)
• Competitive compensation structure
• 7 days paid sick leave
• 9 paid bank Holidays
• Unlimited Vacation Days
• Nest Pension Scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance