Technical Product Support Specialist

You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.

• Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
• Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
• Multitasking while on a call or email by documenting transactions into CRM system
• Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
• Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
• Multitasking within an email queue to provide technical support and answer general product questions
• Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc

As AprilAire grows, so does our Customer Service team! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist!

• Comfortable working onsite 4-5 days per week
• Learning, growing, and deepening your understanding of indoor air quality solutions
• Ability to learn technical aspects about a product (we provide training and one on one support)
• Good typing and computer skills
• Written and verbal troubleshooting skills
• Deep understanding of good customer service

Work from home: 1 day per week after meeting performance goals

Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703

Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It’s a proven feeder position that opens the door to multiple career paths across the organization.

Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills

• Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703
• Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)
• Work from home: 1 day per week after meeting performance goals
• Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills
• Competitive salary and benefits
• Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It’s a proven feeder position that opens the door to multiple career paths across the organization.