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Customer Experience Coordinator
Volkerwessels Uk
Coordinate communications and stakeholder engagement for construction projects.
9d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Preston, England, United Kingdom
Onsite
Company Size
4,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Property Development
Design
Technical Services
General Contractor
Turnkey
Sector Specialisms
Civil Engineering
Rail
Highways
Aviation
Ports
Defence
Energy
Water
Role
What you would be doing
stakeholder management
communications plan
complaint resolution
branding coordination
event planning
website management
- Establish and develop effective stakeholder relationships both internally and externally
- Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
- Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA’s
- Celebrate Success – share good news stories within VolkerStevin and the Client
- Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding
- Plan and execute successful events and manage our website
- Attend pre-start, project update meetings, business collaboration meetings providing input and support
- Ongoing proactive customer communication; face to face, letter, postal surveys, media
- Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
- Establish through the client who are our key customers and stakeholders
What you bring
driving license
organisation
time management
relationship building
communication
teamwork
- A driving license is essential for this position.
- Excellent organisational and time management skills
- Proven successes by building and coordinating relationships with internal and external customers and partners.
- Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
- Able to work effectively independently and as part of a team
- Competitive annual leave and an additional day off on your birthday
- Competitive salary
- Life Assurance
- Cycle to Work scheme
- Private medical care
- 24/7 Virtual GP service
- Mental health, physical health, and financial support
- Family friendly polices including enhanced maternity benefits
- Training and development opportunities-comprehensive skills-based training
- Shopping and restaurants vouchers, rewards, and discounts
- Employee Assistance programme
- Option to buy additional annual leave
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- mandatory drugs & alcohol screening for all candidates.
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Company
Overview
€5 billion parent
European backing
Backed by the €5 billion European parent company, providing substantial financial support for ambitious infrastructure projects.
£700M turnover
Annual revenue
Achieves a £700 million annual turnover, reflecting its significant role in the UK infrastructure sector.
- Operates through five units—VolkerFitzpatrick, VolkerRail, VolkerStevin, VolkerHighways and VolkerLaser—each with deep specialist roots.
- Frontline in complex infrastructure: building airports, rail networks, highways, marine works and major civil projects.
- Typical projects range from rail signalling upgrades and highway bridges to port development and flood protection schemes.
- Known for weaving niche skills—like slipform paving, steel foundations, waterproofing and land reclamation—into integrated delivery.
- Headquartered in Hoddesdon, its teams juggle ~250 active sites countrywide, forging engineering solutions at scale.
- A standout: VolkerLaser delivers specialist structural repair and waterproofing, a rare niche in UK infrastructure.
- Integrity: We are open and honest; our business is ethically and morally strong and each of us is accountable.
- Passion: We are committed in heart and mind and enjoy what we do.
- Innovation: We strive to be ahead of the game by continually improving the way we do things for ourselves and our clients.
- Collaboration: We collaborate in all aspects of our business, we work as a team to take advantage of our collective genius so that we succeed together.
- Winning: We never settle for second best; we always deliver high quality work and we strive to exceed expectation.
2035 Net Zero
Emissions Target
Targeting Net Zero for Scope 1, 2, and controllable Scope 3 emissions by 2035, with full Net Zero across all emissions by 2050.
84% Electric Fleet
Sustainable Transportation
84% of the company car fleet is electric or hybrid, reducing carbon footprint significantly.
197 Tonnes Recycled
CO₂ Savings Through Recycling
Recycling 197 tonnes of site wood in 2023, leading to a saving of 99 tonnes of CO₂ emissions.
70% CO₂ Reduction
Emissions Goal
Aiming to reduce CO₂ emissions by 70% by 2030 compared to the 2019 baseline through various initiatives.
- Signatory to the Science Based Targets Initiative 'Business Ambition to 1.5°C'.
- Aiming for zero-waste construction sites; using circular economy principles to minimise waste.
- Committed to 10% year-on-year carbon offsetting from 2025, full offset by 2035.
- Operating under externally verified Planet Mark certification.
- Three key EDI objectives delivered via eight focus groups covering leadership, recruitment, governance, supply‑chain and stakeholder engagement.
- Operational engagement tailored to drive inclusive behaviours and awareness.
- EDI education and coaching for all levels; EDI Champions as peer support and advocates.
- Recruitment & retention focus on attracting diverse talent and ensuring equal opportunities.
- Governance via policies, leadership accountability and strategic oversight.
- Suppliers engaged to align on EDI values and collaborate on diversity progress.
- Stakeholder and community engagement embed EDI within wider People‑Planet‑Purpose framework.
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