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AV Technician
Jll
AV tech support for meetings and events at corporate headquarters
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Andover, MA
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
av setup
vtc support
troubleshooting
preventive maintenance
equipment installation
customer support
- Escalate housekeeping and technical issues outside of AV to appropriate department via Facilities or IT Help Desks
- Provide onsite and in-room support to customers as requested
- Provide team support for “Special” and Executive level events
- Take responsibility and ownership of any identified or customer reported faults with AV or VTC systems and monitor all actions taken to resolve the faults
- Assist with facility and customer requests.
- Setup, testing, operation, and (to a lesser extent) tear down of AV and VTC equipment
- Maintain conference room integrity in compliance with SOPs
- Assist in the maintenance of AV/VTC operations inventories
- Provide consultation and education to all levels of end users on presentation technology equipment
- Assist with furniture reconfiguration
- Provide extensive troubleshooting for AV and VTC related technology
- Manage and maintain AV and VTC support ranging from simple (Desktop) to complete (Video Walls, Network Services, Digital Signage, etc.)
- Respond to customer special requests and last-minute changes
- Assist senior staff with equipment installation, rack and stack and cable harnessing; cable pulling and termination of connections.
- Execute and assist the Video Operations Center in all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues
- Perform regular preventive maintenance checks
- Set and maintain proactive executive/high profile meeting support levels
- Assist and support in the development of standard conference room documentation including room specific Tip Sheets and SOPs
What you bring
crestron
audio dsp
microsoft teams
polycom
cts
customer service
- Friendly disposition and ability to effectively communicate to all levels within the client’s environment
- Proven ability to analyze problems and propose reasonable solutions.
- Ability to thrive in a sometimes stressful and fast-paced customer focused environment
- Minimum 5 years of experience in the AV field
- Ability to successfully manage multiple projects with differing complexity, content, and deadlines
- Strong background working with Microsoft Teams/MTR, Extron, Crestron, and/or Tandberg as well as Lync/Skype for Business.
- Excellent customer service skills
- Excellent organizational and database skills, a professional attitude, and a willingness to learn new technologies. Key Skills For Success
- Photography and videography experience needed
- Hotel or IACC Certified Conference Center AV experience.
- Proficiency installing, configuring, and troubleshooting Audio DSP's (i.e. BIAMP, Clear one, Crestron). ISDN/IP data networks and videoconferencing bridges and gateways as well as cabling are pluses.
- Proficient in Microsoft Suite Desired Skills
- Work effectively both independently and within a team·
- Industry relevant training (CTS) or technical courses strongly desired
- High School Diploma/GED
- Strong knowledge with demonstrated experience using VTC Codec's (Polycom and Cisco), Audio Mixers, Control Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other AV peripheral equipment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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