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Certified Field Performance Technician
Sunrun
Advanced solar service technician leading warranty, training, and troubleshooting.
8d ago
$31 - $41
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Connecticut, United States
Field
Company Size
11,058 Employees
Service Specialisms
Residential solar installation
Battery energy storage
Solar system financing
Power Purchase Agreements (PPA)
Solar leasing
Solar system monitoring & maintenance
EV charger installation
Grid services aggregation
Sector Specialisms
Residential
Solar
Energy
Battery Storage
Renewable Energy
Role
What you would be doing
training
meetings
kpi management
labor allocation
warranty scheduling
inspections
- Assist with training and development for Field Service Technicians and Field Communications Technicians.
- Lead regular meetings to align and train the local field service team on best practices
- Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
- Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
- Organize, lead, and maintain the warranty and service schedule.
- Support the on-boarding and training of new members of the field performance team
- Assist with other tasks including inspections and site audits when assigned
What you bring
pv design
journeyman license
nec
customer service
3+ years
problem solving
- PV design or PV electrical experience is preferred
- Proven track record of excellent customer service
- Excellent organizational and time management skills
- Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
- Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
- Strong computer skills
- Ability to walk on rafters, roof tiles, and roof shingles without damage
- Knowledge of the NEC and applicable codes and standards
- Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
- Ability to work with chemicals using appropriate protections
- Ability to climb ladders
- Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
- Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
- Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
- Valid state or local Electrical Journeyman license required, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
- Ability to work in the sun and possibly low light conditions
- Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
- Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
- Ability to distinguish colors such as red, black, yellow, white, green
- Ability to work and maintain balance on roofs and other areas of height
- Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
- Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
- High School diploma is required
- Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
- 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry
- Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
- Ability to hear verbal commands and warnings
- Excellent verbal and written communication skills
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Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
Company
Overview
1 million customers
Customer Milestone
The company reached a significant milestone by surpassing 1 million customers in 2024.
1 GW annually
Solar Capacity Installed
The company installs nearly 1 gigawatt of solar capacity each year, contributing to clean energy generation.
- Founded in 2007 in San Francisco, it pioneered the solar-as-a-service model, letting homeowners access renewable energy without upfront costs.
- It became the largest U.S. residential solar installer through its acquisition of Vivint Solar in 2020.
- It installs rooftop solar paired with battery storage (Tesla Powerwall or LG Chem) and offers home EV charging.
- Its projects range from single-family homes to aggregated grid services, supplying backup power during outages.
- It enables vehicle-to-home power via Ford F-150 Lightning partnerships, blending mobility and energy solutions.
- Despite policy headwinds, it maintains positive cash flow and continues scaling distributed clean energy.
- Innovation is at the core of our work.
- Collaborating with passionate people to deliver results.
- Providing solar energy solutions to make clean energy accessible to everyone.
- Empowering people to contribute to sustainability.
- Operating with integrity and transparency.
Net Zero by 2050
Carbon Emissions Goal
Commitment to achieving zero carbon emissions by 2050.
8M+ CO2 Reduction
Annual Carbon Footprint Reduction
Solar installations help customers reduce their carbon footprint annually.
- Commitment to helping the U.S. transition to clean, renewable energy.
- Proactively working to scale renewable energy access for underserved communities.
36% representation
Women in workforce
Women make up 36% of the workforce, contributing to diverse perspectives and leadership across various roles.
- Committed to fostering an inclusive workplace where every team member feels empowered.
- Sunrun’s leadership team includes a diverse set of experiences and backgrounds.
- Dedicated programs to mentor and support underrepresented groups within the solar industry.
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