Field Service Engineer

Description

• Working on Real Time Information systems
• Correspondence with customer on maintenance and fault issues
• Liaise with local team and with Configuration Engineers
• Maintain and drive to improve KPI performance
• Comply with Health and Safety Standards
• Working in a pressurised environment, meeting tight deadlines
• Maintain and update documentation accurately
• Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
• Attend periodic progress meetings alongside other Vix staff
• Ensure customer satisfaction
• Ensure compliance of planned maintenance programme
• Identify system faults through electrical testing procedures and with Vix software monitoring tools
• Installation and commissioning of on-vehicle and on-street equipment

Requirements

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.

We're on the hunt for an engaged and motivated Field Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order to provide service geographically from Hampshire, Sussex, Dorset, Brighton & Hove, Portsmouth and the Isle of Wight, and other regional locations as required. A company vehicle will be provided however it is imperative you are located within the SE region to be considered.

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position will be located in the United Kingdom.

• NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
• Proven electrical knowledge to diagnose faults
• Ability to work independently to deliver and maintain high standards when unsupervised
• Proven experience in a similar environment
• Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
• Good organisational and time management skills
• Good customer relationship skills
• NVQ Level 2
• Knowledge of Quality Systems and procedures
• Level 4 Diploma (or similar) in Vehicle Diagnostics
• Working with IT systems with knowledge of applications and basic networking
• Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
• Experience of GPRS communications
• Experience and/or accreditation as part of The HEA, including Emergency First Aid at Work training and any HERS Found level accreditation
• Ability to identify best engineering working practices

Benefits

• Income Protection Scheme
• Cycle to Work Scheme
• Eyecare and Spectacle Vouchers
• Employee Assistance Programme
• Private Healthcare
• Electric Car Benefit Scheme
• Group Life Assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance