Security Attendant I (Warming Centre)

Description

• Maintains paper and electronic records including incident reports and data collection
• Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion
• Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as required.
• Engages with guests to provide feedback, as requested.
• Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, community members, and Warming Centre guests
• Monitors access to the warming centre and regularly monitors the space, guests and all accessible public spaces in the facility on a regular basis.
• Establishes and maintains positive relationships and appropriate professional boundaries
• Set-up and take down warming centre operations and the overall supervision of the centre during overnight operations
• Ensures policies and procedures are followed and communicates concerns in a calm, clear and compassionate manner

Requirements

• Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served
• Ability to exercise excellent judgment and to do so independently when required.
• Willing and able to enforce policies, procedure, and rules in a firm and compassionate manner.
• Occupational First Aid Level I certification or the ability to obtain one would be an asset, but not required
• Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.
• A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.
• Completion of Grade 10 (Grade 12 preferred), plus some experience working in a community, social service or health care environment would be an asset, or an equivalent combination of training and experience.
• Problem-solving overnight in the absence of a supervisor and liaising with other organizations or stakeholders as needed
• Excellent verbal communication skills
• Conflict and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance