Application Customer Support at Trimble Inc. in Chennai, Tamil Nadu, India | Kablio

Role

Description

erp support

issue troubleshooting

sql queries

root cause

system testing

cloud integration

Respond to user queries related to the ERP system and provide timely resolution. Diagnose, troubleshoot, and escalate ERP-related issues effectively.
Collaborate with internal teams, vendors, and external partners to resolve support tickets. Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions.
Perform root cause analysis and ensure long-term solutions for recurring issues. Write and execute basic SQL queries to investigate and resolve data-related issues.
Document common issues, fixes, and standard operating procedures for internal knowledge base. Support system testing, upgrades, and patches as required.
Help monitor system performance and user feedback to improve ERP operations. Assist with cloud-based ERP integrations and understand Azure-based service configurations.

Requirements

sql

troubleshooting

erp

bachelor's

azure

critical thinking

1 to 2 years relevant working experience of SQL – ability to write and debug basic queries.
Solid troubleshooting skills with a methodical approach to issue resolution. Excellent verbal and written communication skills.
Internship or coursework related to ERP systems (e.g., SAP, Oracle, Dynamics, Salesforce).
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven ability to manage stakeholders and customers with professionalism and empathy. Capable of working under stressful or high-pressure environments while maintaining quality service.
Basic understanding of cloud technologies, with a preference for Microsoft Azure.
Critical thinking and analytical problem-solving capabilities.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.