Hospitality Associate

Description

As the onsite‑guest experience lead, you will combine physical presence with digital tools to welcome guests, manage property upkeep, coordinate events, resolve issues through platforms like Breezeway, and maintain seamless communication with remote teams via Slack and Kustomer.

• Welcome guests, handle check‑in, and address immediate requests.
• Provide personalized local recommendations to enhance stays.
• Maintain and stock common areas, performing quality checks with TechTool Safety Culture.
• Prepare for arrivals and organize guest engagement events, coordinating housekeeping and maintenance.
• Resolve guest requests via Breezeway and address live issues (cleanliness, technical, operational).
• Handle emergencies such as lockouts or urgent guest needs.

Requirements

• Communicate with remote Guest Experience team through Slack and Kustomer.
• Minimum 2 years hospitality experience (or 2 years customer service) and 1 year guest service experience.
• Strong affinity for technology and ability to learn new platforms quickly.
• Capable of lifting items up to 50 lb and staying composed under pressure.
• Preferred: excellent communication and organizational skills.

Benefits

Kasa is a tech‑enabled hotel and apartment‑hotel brand that operates a hospitality operating system to boost property profitability while delivering a high‑quality, digitally forward guest experience across stylish, professionally managed accommodations for business and leisure travelers.

The position offers a starting base pay of $17.07‑$21.59, with potential equity, bonuses, and additional perks such as Kasa Travel Credits, a 401(k) match, generous paid time off, comprehensive health coverage, and stipends for Wi‑Fi and home‑office needs.

• Flexible availability for evenings, weekends, holidays; reliable transportation required.
• Benefits include Kasa Travel Credit, 401(k) match (100% of first 3%), paid time off accrual, comprehensive health coverage with fertility benefits, Wi‑Fi and home‑office stipends.

Training + Development

Interview process

Visa Sponsorship

Security clearance