Occupancy Specialist I (Wellington Community)

Description

• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Process initial, interim, and annual recertifications.
• Assist Property Management with PBA, Project Based Section 8, or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
• Ensure all information is accurate and entered in the Property Management Software.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Review each recertification to ensure that all checklist items are complete.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available.
• Conduct the recertification interviews with residents.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Completing the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency.
• Assist the Property Management staff with all facets of the move-in process.
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.

Requirements

• Excellent customer service skills.
• SHCM certification.
• Ability to consistently meet required deadlines and follow schedules.
• Associate's degree.
• Experience with computer systems, particularly Microsoft Office.
• High school diploma or GED equivalent.
• Ability to plan and schedule 4 months of work activity.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Must be bilingual.
• Ability to complete repetitive tasks with a high level of detail.
• Experience with Yardi or RealPage property management software.
• 1-3 years of relevant work experience.
• COS or CPO certifications.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance