IT Service Delivery Analyst at Downing in Liverpool, England, United Kingdom | Kablio

Role

Description

euc training

patch management

incident response

device provisioning

infrastructure changes

policy enforcement

We have an exciting opportunity for an experienced IT Service Delivery Analyst to join our team in our recently refurbished, modern Head Office in Liverpool City Centre. Working alongside the IT Service Delivery and Infrastructure Manager, you will be responsible for providing excellent IT support across Downing sites, working with the Technology team on projects and assisting in maintaining IT infrastructure.

Assisting and training staff in use of end-user computing (EUC) and Microsoft stack technologies, helping them work smarter and achieve more by showing how to make the most of technology.
Updating and rolling out updates and maintenance to EUC, servers and network equipment.
Ensuring IT and data policies are enforced correctly.
Work alongside the IT Service Delivery and Infrastructure Manager to deliver a variety of IT services to Downing colleagues located across multiple sites.
Being an ambassador for continual improvement of EUC, IT infrastructure and the Microsoft Technology stack.
Operating effective new starter and leaver processes including building and installing EUC devices.
Respond to and resolve IT incidents, problems and requests. Working with support providers as appropriate.
Implementing server and network changes to build more resilient systems.
Assist with setting up new Downing sites.
Develop excellent relationships with colleagues across Downing.

Requirements

euc

network

m365

windows server

cybersecurity

customer service

Technical knowledge of EUC support and administration.
Strong customer service ethic.
Able to demonstrate resilience working in a change orientated environment with entrepreneurial leaders.
Understanding of network devices including switches, routers and firewalls.
Able to maintain and support updates to IT infrastructure.
M365 and SharePoint administration experience.
Able to plan, organise, and ensure timely delivery of own work and projects.
Experience working in an entrepreneurial business delivering IT services.
Windows Server administration experience.
Strong analysis, problem-solving and decision-making skills when under pressure.
Awareness of IT and cyber security risks and experience of mitigating risks.
A forward thinking and proactive approach to create secure and innovative IT solutions.
Experience working effectively with IT suppliers.

Benefits

Life assurance cover.
Competitive salary.
Modern office in the centre of Liverpool’s business district.
25 days holiday + bank holidays.
Gym access.
Company pension contribution.
Employee assistant program.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

35+ years

Experience Behind Every Project

The company has over three decades of expertise in city-centre redevelopment and asset management.

£3.5B

Completed GDV

The company has successfully completed £3.5 billion worth of gross development value across its projects.

14,500+ Beds

Student Accommodation Expertise

The company has delivered over 14,500 student housing beds across major UK cities, showcasing its leadership in purpose-built student villages.

≥98% Occupancy

High Demand for Student Housing

Maintains consistently high occupancy rates, reflecting strong demand for its student housing solutions.

Balances ambition with financial strength through its £1.5 billion development pipeline.
Specializes in mixed-use residential complexes, office hubs, and educational buildings.
Delivers projects from start to finish in-house, ensuring seamless construction capabilities.
Revitalizes brownfield sites with commercial developments in regenerated districts.
Creates stylish, high-end city-center flats and co-living spaces with community-focused amenities.

Culture + Values

We are committed to delivering sustainable value for our investors, clients, and communities.
We are driven by a shared purpose to create long-term impact and generate positive returns.
Our approach is rooted in trust, respect, and integrity, ensuring that we act responsibly and ethically in all we do.
We embrace a collaborative, innovative, and forward-thinking mindset in delivering investment solutions.
We foster a supportive, inclusive, and empowering environment where every individual can thrive.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

Commitment to achieving net zero carbon emissions by mid-century as part of global climate efforts.

Investments focus on reducing carbon footprint through active asset management and low-carbon technologies.
Sustainable investments are centered on environmental impact and driving the transition to a low-carbon economy.
All investments are evaluated with a consideration of environmental, social, and governance (ESG) factors.

Inclusion & Diversity

promotes a culture of inclusion and diversity where all employees are encouraged to contribute their unique perspectives
has implemented a series of programs aimed at supporting gender diversity, with a focus on improving female representation across all levels
is committed to gender equality in the workplace, with regular monitoring of progress and outcomes

Articles

About Downing

Careers

Our Projects

Role

Description

euc training

patch management

incident response

device provisioning

infrastructure changes

policy enforcement

Assisting and training staff in use of end-user computing (EUC) and Microsoft stack technologies, helping them work smarter and achieve more by showing how to make the most of technology.
Updating and rolling out updates and maintenance to EUC, servers and network equipment.
Ensuring IT and data policies are enforced correctly.
Work alongside the IT Service Delivery and Infrastructure Manager to deliver a variety of IT services to Downing colleagues located across multiple sites.
Being an ambassador for continual improvement of EUC, IT infrastructure and the Microsoft Technology stack.
Operating effective new starter and leaver processes including building and installing EUC devices.
Respond to and resolve IT incidents, problems and requests. Working with support providers as appropriate.
Implementing server and network changes to build more resilient systems.
Assist with setting up new Downing sites.
Develop excellent relationships with colleagues across Downing.

Requirements

euc

network

m365

windows server

cybersecurity

customer service

Technical knowledge of EUC support and administration.
Strong customer service ethic.
Able to demonstrate resilience working in a change orientated environment with entrepreneurial leaders.
Understanding of network devices including switches, routers and firewalls.
Able to maintain and support updates to IT infrastructure.
M365 and SharePoint administration experience.
Able to plan, organise, and ensure timely delivery of own work and projects.
Experience working in an entrepreneurial business delivering IT services.
Windows Server administration experience.
Strong analysis, problem-solving and decision-making skills when under pressure.
Awareness of IT and cyber security risks and experience of mitigating risks.
A forward thinking and proactive approach to create secure and innovative IT solutions.
Experience working effectively with IT suppliers.

Benefits

Life assurance cover.
Competitive salary.
Modern office in the centre of Liverpool’s business district.
25 days holiday + bank holidays.
Gym access.
Company pension contribution.
Employee assistant program.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

35+ years

Experience Behind Every Project

The company has over three decades of expertise in city-centre redevelopment and asset management.

£3.5B

Completed GDV

The company has successfully completed £3.5 billion worth of gross development value across its projects.

14,500+ Beds

Student Accommodation Expertise

The company has delivered over 14,500 student housing beds across major UK cities, showcasing its leadership in purpose-built student villages.

≥98% Occupancy

High Demand for Student Housing

Maintains consistently high occupancy rates, reflecting strong demand for its student housing solutions.

Balances ambition with financial strength through its £1.5 billion development pipeline.
Specializes in mixed-use residential complexes, office hubs, and educational buildings.
Delivers projects from start to finish in-house, ensuring seamless construction capabilities.
Revitalizes brownfield sites with commercial developments in regenerated districts.
Creates stylish, high-end city-center flats and co-living spaces with community-focused amenities.

Culture + Values

We are committed to delivering sustainable value for our investors, clients, and communities.
We are driven by a shared purpose to create long-term impact and generate positive returns.
Our approach is rooted in trust, respect, and integrity, ensuring that we act responsibly and ethically in all we do.
We embrace a collaborative, innovative, and forward-thinking mindset in delivering investment solutions.
We foster a supportive, inclusive, and empowering environment where every individual can thrive.

Environment + Sustainability

2050 net zero

Carbon Neutrality Goal

Commitment to achieving net zero carbon emissions by mid-century as part of global climate efforts.

Investments focus on reducing carbon footprint through active asset management and low-carbon technologies.
Sustainable investments are centered on environmental impact and driving the transition to a low-carbon economy.
All investments are evaluated with a consideration of environmental, social, and governance (ESG) factors.

Inclusion & Diversity

promotes a culture of inclusion and diversity where all employees are encouraged to contribute their unique perspectives
has implemented a series of programs aimed at supporting gender diversity, with a focus on improving female representation across all levels
is committed to gender equality in the workplace, with regular monitoring of progress and outcomes

Articles

About Downing

Careers

Our Projects