Customer Relationship Management Administrator

Description

Manage the day‑to‑day administration, configuration, and optimization of our CRM platform. Work closely with Sales, Marketing, and Customer Service teams to ensure accurate data capture, streamlined processes, and actionable insights that support business objectives.

• Configure workflows, automation tools, and dashboards to improve efficiency.
• Manage user accounts, roles, permissions, and security settings.
• Monitor system updates and apply enhancements where needed.
• Collaborate with Sales, Marketing, and Customer Service to enhance customer lifecycle workflows.
• Ensure data accuracy, cleanliness, and integrity across the CRM.
• Integrate CRM with other platforms (ERP, email marketing, property portals).
• Provide training and first‑level support for CRM users.
• Administer and maintain the company’s CRM system (e.g., Salesforce, Zoho, HubSpot).

Requirements

We are looking for a skilled CRM Manager to join our team as part of our Emiratisation initiative. This role is exclusively open to Emirati nationals, offering the opportunity to lead the management, configuration, and optimization of our Customer Relationship Management (CRM) system while collaborating across departments to drive business success.

• Strong knowledge of CRM configuration, automation, and reporting.
• UAE National (Emirati) – as part of Emiratisation.
• Ability to design dashboards and performance reports for decision‑making.
• 3+ years of experience in client relations, account management, or CRM administration.
• Strong collaboration skills across Sales, Marketing, Customer Service, and IT teams.
• Skilled in automating lead capture, assignment, and follow‑ups.
• Experience integrating CRM with ERP, property portals, and customer service tools.
• Bachelor’s degree in Business Administration or related field (MBA preferred).
• Proficient in CRM management and optimization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance