Service Desk Administrator: HRSD Module

Description

• Research and design solutions based on customer requirements.
• Stay current with HR technology trends and best practices.
• Collaborate with HR and IT teams to optimize system functionality and workflows.
• Troubleshoot and resolve system issues promptly.
• Document system processes, configurations, and procedures.
• Perform testing and debug programs throughout the application development process.
• Support the design, build and implementation of enhancements in the HR Service Deliver Module (HRSD).
• Maintain programming, documentation, development, and project methodology standards.
• Serve as Technical expert of the HR ServiceNow platform.
• Participate in code and design reviews to maintain code quality.
• Ensure system compliance with data privacy and security regulations.
• Provide technical support to HR staff and end-users.
• Manage user roles, permissions, and access controls.

Requirements

• Demonstrated critical thinking skills.
• Experience with the HRSD module of ServiceNow.
• Effective written and oral communication skills.
• Agile Development experience preferred.
• Strong attention to detail, facilitation, team building, collaboration, organization, and problem-solving skills.
• Strong knowledge in Microsoft Office Suite (Word, Excel, and PPT).
• Strong knowledge in programming languages and coding principles and procedures.
• Ability to obtain applicable certifications.
• Bachelor's degree in computer science, management information systems, engineering or related field and 4 years required.
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent verbal and written communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance