A homebuilder focused on delivering affordable, quality homes across the U.S.
The Customer Care Representative serves as a critical link between homebuyers and trade partners, conducting final orientations, diagnosing issues, and coordinating warranty service work. This role focuses on maintaining positive homeowner relations, overseeing repair schedules, and ensuring satisfaction with the services provided.
Key duties include scheduling and overseeing repairs to meet specified timeframes, maintaining detailed service request logs, and documenting all work performed. The representative also evaluates trade‑partner performance and material quality, reports findings to management, and participates in department meetings and emergency on‑call rotations.
Candidates should have a high school diploma or GED; an associate’s degree or equivalent is preferred. Preferred experience includes 1–3 years in residential customer service or the construction field, a valid driver’s license with a good record, and strong communication, organizational, and time‑management skills.
The position requires regular, in‑person attendance at company communities, job sites, and offices during standard work hours. Physical demands include occasional bending, stooping, reaching, and lifting of supplies up to 50 pounds, as well as finger dexterity for computer operation and the ability to drive a vehicle.
Lennar offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with a 1 for 1 company match up to 5 %, paid parental leave, an associate assistance plan, education assistance, and up to $30,000 in adoption assistance. Associates also receive up to three weeks of vacation annually, generous holiday, sick leave and personal day policies, a new‑hire referral bonus, substantial home‑purchase discounts, and unique programs such as Everyone’s Included Day.