Employee Services Specialist

Description

• Attend company orientation and/or training programs.
• Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
• Assist employees with various technology requests and escalate issues as needed.
• Work collaboratively with all OSC, field management, and corporate departments.
• Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
• Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
• Investigate employee issues promptly and escalate as needed.
• Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
• Build trust with field employees by following up with issues and providing accurate answers.

Requirements

• One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
• Demonstrates ability to maintain a positive demeanor in stressful situations.
• Ability to learn and master computer programs and operational procedures.
• Steel toed boots or the ability to obtain prior to employment.
• Two (2)+ years customer service experience
• Strong written and verbal skills.
• Ability to positively influence people and achieve optimal outcomes.
• High school diploma or equivalent ability to master internal systems.

Benefits

• Employee appreciation events
• Medical, vision and dental insurance
• Paid holidays
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities
• Employee assistance program
• On-site fitness facility
• Company paid benefits (long term disability and basic life/AD&D)
• Generous paid time off
• 401k w/company match
• Tuition and education assistance
• Health savings account

Training + Development

Interview process

Visa Sponsorship

Security clearance