Registered Care Manager

Overview

Lead and manage a CQC‑registered extra‑care service, ensuring quality, compliance and team performance.

Key Responsibilities

• quality assurance
• risk management
• reporting
• budget management
• it systems
• team leadership

Tasks

-Adapt the service appropriately to meet changing customer demand and needs. -Leading the referral process to ensure that it is efficient and effective for customers and the purchasing authority. -Ensuring customers and colleagues are safe by consistently following Riverside’s Policy and Procedure framework at all times e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling -Implement and deliver a service review process to ensure continuous improvement. -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours. -Implement and maintain an effective quality assurance programme to promote best practice and continuous improvement. -Making sure a comprehensive tenancy sustainment service is available to all customers. -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. -Travel to different properties within the defined area as and when required. -Making sure that the service works as part of internal and external multidisciplinary teams. -Making sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate and strengths-based. -Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication and co-production. -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc. -Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential. -Ensuring rental income meets targets. -Clearly communicate expectations and performance targets for each service. -Producing reports, financial information and other written documentation to support contract development and delivery, as required. -Taking overall responsibility for the housing management service within the area, working with asset and compliance colleagues to ensure properties are safe and that voids and repairs are managed appropriately. -Ensuring compliance with health & safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks. -You will be the CQC registered manager of the service ensuring it meets regulatory and contractual requirements by: -Recruit great people, identifying succession opportunities and developing colleagues to reach their full potential. -Devise, plan and deliver a comprehensive induction and continuous development plans for your team. -Participate in team meetings, attend regular supervisions and reflective practice sessions. -Ensure the service is effectively resourced and planned to deliver a colleague rota that covers all shifts effectively. -Formulating, forecasting and managing budgets to ensure efficient use of resources. -Enrich our communities with activities, encouraging customers to embrace these opportunities. -Lead your team to provide a person-centred, service for customers in line with CQC standards - putting customers at the heart of everything we do so that they can lead independent, dignified and fulfilling lives. -Participate in strategic planning and service development to ensure the improvement and growth of our services. -Line manage a team and create a safe environment where colleagues can talk openly and honestly. -Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing. -Facilitate regular team meetings to update and empower your team to share ideas and best practice. -From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. -Build positive relationships with all key stakeholders by attending forums, groups and networking events to promote and position Riverside as the preferred provider in the area. -Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives. -Contribute to the delivery of the Corporate Plan, ensuring corporate objectives are delivered in your area.

Requirements

• level 5
• leadership
• cqc
• it skills
• data analysis
• service management

What You Bring

-Recognised formal care, support or housing qualification. -Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements. -Experience of communicating objectives and managing performance targets to achieve the desired expectations -Ability to identify, plan and priorities tasks effectively. -Experience of managing a service for the required customers group (older people, mental health, learning difficulties). -Level 5 Diploma in Leadership for Health & Social Care (Adults) -Experience of communicating objectives and managing performance targets to achieve the desired expectations. -Experience of being a CQC Registered Manager. -Meets the requirements of The Care Quality Commissions to act as a Registered Manager. Two years’ experience in a leadership or manager role within a registered setting. -Experience of working with and managing a service for the customer group. -Experience of managing a service for the required customers group (older people, mental health, learning difficulties) -Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvement -Ability to identify, plan and priorities tasks effectively

People Also Searched For

Benefits

-28 days holidays plus bank holidays -Deliver your role in line with Riverside company values – “Our Riverside Way”. -Competitive pay & generous pension -Flexible working options available -Investment in your learning, personal development and technology

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship available; riverside will not sponsor any candidates. -applicants must already have valid legal permission to work in the uk.