TFMS Program Manager

Description

• Identifies program risks and implements mitigation strategies within authority levels.
• Collaborates on incident management requirements and maintains regulatory documentation.
• Implements program key performance indicators, and quality management frameworks.
• Makes decisions regarding resource allocation within approved budgets.
• Applies performance measurement frameworks and reporting mechanisms.
• Makes operational decisions regarding service delivery approaches and resource allocation
• Supports change management for new processes, technologies, and approaches.
• Identifies cost optimization opportunities and implements approved initiatives.
• Implements service programs ensuring alignment with strategic objectives and client expectations.
• Builds team capability through skills development and performance management.
• Manages operations across regions, ensuring consistency, quality, and alignment with client expectations and strategic objectives.
• Implements industry best practices and innovative approaches as approved.
• Monitors and ensures safe delivery of all work within assigned regions.
• Supports the development and refinement of internal KPIs, quality metrics, and performance measurement tools by providing operational insights and feedback.
• Implements financial controls, monitoring mechanisms, and cost management strategies.
• Develops and maintains effective relationships with clients, ensuring ongoing satisfaction.
• Monitors financial performance metrics and identifies trends and issues.
• Collaborates with cross-functional leaders to ensure integrated service delivery and stakeholder alignment.
• Supports the development of financial reporting tools, budget templates, and cost management processes by providing feedback on practical application and financial dynamics related to the service line.
• Provides mentoring, coaching and guidance to team members.
• Implements client engagement frameworks, communication protocols, and relationship management strategies as established by leadership.
• Participates in continuous improvement initiatives to enhance service quality and efficiency.
• Supports development of operational processes, workflows, and governance structures through feedback and recommendations.
• Supports the development of training programs, competency frameworks, and team development initiatives by providing feedback on client needs, team needs and skill gaps.
• Supports the development of client engagement strategies, communication frameworks, and relationship management tools by providing feedback on client needs and regional market dynamics.
• Supports development of safety frameworks and emergency procedures through implementation feedback.
• Measures and reports improvement initiative impacts and ROI.
• Ensures compliance with financial policies, procedures, and governance requirements.
• Manages resource allocation, workload distribution, and capacity planning to optimize team performance and service delivery.
• Implements operational strategies to optimize service delivery and enhance client outcomes.
• Acts as focal point for issue escalation and resolution with timely, effective responses.
• Develops proposals and supports contract negotiations using established frameworks and pricing models.
• Manages the financial performance of assigned programs within established budget parameters.
• Implements approved process improvements, technology investments, and innovation initiatives.
• Manages project-related issues escalation and resolution processes, ensuring timely and effective response to client concerns.
• Manages & operates the service area across multiple regions, ensuring consistency, quality, and alignment with organizational objectives.
• Manages complex projects through a team of specialists, following established program guidelines.
• Collaborates with finance & leadership teams to develop accurate forecasts and financial reports.
• Supports the development of program management tools, documentation templates, and reporting mechanisms by providing feedback on usability and effectiveness from regional implementation experience.
• Supports operational planning for enterprise-wide initiatives, contributing to risk management, resource allocation, and client engagement.
• Ensures compliance with program requirements, standards, and policies.
• Provides direct operational problem-solving for service delivery challenges.
• Monitors program performance identifies trends/issues and implements corrective actions.
• Supports development of improvement methodologies through effectiveness feedback.
• Maintains program documentation, knowledge management, and quality control processes.
• Acts as focal point for Environmental, Health, Safety and Security compliance.
• Applies standardized service delivery processes, templates, and methodologies to drive operational excellence and consistency.
• Implements client satisfaction measurement tools and improvement initiatives.
• Maintains and implements operational policies, procedures, and standards established for the service line.

Requirements

• Professional certifications such as PMP, FMP, CFM, or related credentials, preferred.
• Strong decision-making abilities.
• Able to meet Federal Security Clearance requirements.
• Leadership or management certifications, an asset.
• Good financial management skills including budget management and analysis.
• Strong leadership capabilities with proven experience leading teams of specialists (3+ years in management roles).
• Strong analytical and problem-solving abilities for operational challenges.
• Strong understanding of discipline-specific methodologies and industry best practices.
• Advanced project management capabilities.
• Proficient in Microsoft Office suite, project management software, and industry tools.
• Understanding of governance, compliance, and risk management principles.
• Bachelor's degree or college certificate in Business Administration, Facility Management, Project Management, or related field is preferred.
• Strong communication, presentation, and interpersonal skills.
• Knowledge of performance measurement, quality management, and continuous improvement.
• Six Sigma or Lean certification, an asset.
• Comprehensive knowledge of corporate real estate operations, facility management, and workplace implementation (7+ years of progressive experience).
• Bilingual communication skills (English and French), an asset.
• Valid driver's license required and access to a vehicle for site visits, preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance